Operations Executive Jr.

Sciens Logistics is a global logistics provider specializing in time-critical, high-value supply chain solutions. We operate across air freight, ground, and freight forwarding with a commitment to precision, compliance, and client partnership. Our team is built on expertise, accountability, and a drive to deliver when it matters most.

We are hiring for three positions across the following shifts:

To manage OBC HALO services end-to-end, from request intake to financial closure, ensuring rapid quotation turnaround, operational accuracy, cost control, and excellence in customer service, under the validation and supervision of the Team Leader.

The position holder is responsible for the full shipment lifecycle:

• →Quotation
• →Customer service
• →Operational activation
• →Milestone tracking
• →Documentation and financial closure

• Analyze request details (pickup, delivery, weight, dimensions, dates)
• Validate optimal airport and available routes
• Evaluate critical timelines (OBC)
• Perform structured cost and margin calculation
• Issue quotation using the official template
• Generate quote in system (CW)
• Target response time: 5 minutes or less for urgent services
• Target quote time: 15 minutes or less for urgent services

• Direct communication with domestic and international clients
• Explanation of risks, transit times, and disclaimers
• Confirmation of itineraries and service conditions
• Proactive updates throughout the service
• Handling operational incidents

• Convert quote into shipment in CW
• Coordinate with couriers and transport providers
• Purchase itineraries and bookings (with Sr. validation when applicable)
• Register service in OBC App
• Send operational kickoff notification
• Validate customs requirements per country

• Monitor and validate OBC App performance
• Ensure complete evidence in App and internal systems

• Validate actual costs vs. quoted costs
• Record additional charges and taxes
• Collect supporting documents
• Prepare billing information
• Perform basic margin deviation analysis

• Average quotation turnaround time
• Average margin per shipment
• Percentage of services without incidents
• Percentage of services with complete documentation
• Customer satisfaction level

Internal: Sciens HALO Leader, Finance, Operations

External: Clients, Couriers, Airlines, Transport Providers, Customs Brokers

• Minimum of 2 years in freight forwarding, cargo agencies, OBC, and/or AOG operations
• Experience in quoting and coordinating urgent air freight is highly desirable

• IATA codes
• Incoterms
• Basic export and import processes
• Logistics cost structure
• Intermediate Excel
• Logistics operating systems (CW preferred)
• Intermediate English

• High stress tolerance
• Fast decision-making
• Extreme attention to detail
• Executive communication
• Multitasking
• 24/7 responsibility mindset
• Structured thinking
• Margin-oriented approach

• Salary (payroll): $30,000.00 MXN gross
• Office-based
• Weekend and holiday availability required
• Possible on-call duties
• Constant high-pressure environment

Ready to build something? Hit Apply Now and let's talk.