Scientific Safety Alliance

As a Field Service Technician, for STAT Biomedical, a Scientific Safety Alliance company you will install, troubleshoot, repair, and verify the performance of complex biomedical systems with minimal supervision. You’ll also serve as a technical advisor to clinical and administrative staff on safe equipment usage and help evaluate new device cquisitions.

This role offers unmatched exposure across the biotech, med-tech, pharmaceutical, and healthcare sectors. You’ll perform certification, performance testing, maintenance, troubleshooting, and repair of equipment directly at customer facilities. Most importantly, technicians serve as the face of SSA. You’ll build trusted relationships with healthcare professionals, laboratory leaders, and facility teams, ensuring safety, compliance, uptime, and an exceptional customer experience. For individuals who take pride in precision, problem-solving, autonomy, and professionalism, this career offers continuous learning, growing responsibility, and a clear path to leadership within a rapidly expanding, employee-owned company.

• Deliver accurate, compliant performance testing and certifications with a documented error rate of <1%.

• Consistently meet daily/weekly productivity expectations by efficiently servicing customers.

• Maintain 100% on-time and complete service reports, documentation, and regulatory records.

• Achieve high customer satisfaction scores (NPS, feedback, renewals, referrals) through exceptional service and communication.

• Resolve equipment issues through effective troubleshooting while minimizing customer downtime.

• Uphold company safety, quality, calibration, and compliance standards on every job site.

• Demonstrate autonomy and strong time management by effectively planning routes, schedules, and priorities.

• Contribute insights, process improvements, and best practices that enhance technician performance and customer experience across the organization.