Scientific Safety Alliance

At Scientific Safety Alliance (SSA), we support services that companies need to operate.

We work with pharmaceutical manufacturing, healthcare, aerospace, semiconductor, data center, research, and advanced manufacturing environments where compliance is mandatory.

This is not a passive renewal role. The Account Manager will own and grow existing customer relationships across SSA’s service lines.

Many customers know SSA for one specific service, but may not realize we can support other required compliance needs such as cleanroom certification, biological safety cabinet certification, fume hood testing, viable sampling, compressed air testing, laboratory equipment calibration, and TAB-related services.

Your job is to understand the customer’s environment, identify expansion opportunities, protect recurring revenue, and make it easier for customers to consolidate critical compliance work with SSA.

Manage and grow a real existing customer base, not a cold patch of random accounts

• Sell mandatory services, not discretionary spend

• Large cross-sell opportunity across customers who may only know one part of SSA

• High-growth company with strong acquisition momentum and expanding service lines

• Lean environment where ownership, urgency, and execution matter

• Uncapped commission with meaningful upside for account expansion

• →Manage a portfolio of existing SSA customers and take ownership of retention, expansion, and relationship health

• →Segment and prioritize accounts based on revenue potential, service fit, urgency, location, and relationship strength

• →Build account plans for high-potential customers and execute against clear next steps

• Identify customers using SSA for one service who may need support across additional service lines

• Uncover customer needs through proactive outreach, business reviews, service history, technician feedback, and internal account intelligence

• Position SSA’s broader capabilities in a way that is relevant to the customer, not generic or overly salesy

• Build trust with Facilities, Quality, Compliance, Pharmacy, Operations, and Engineering leaders

• Stay top of mind with customers even when there is not an immediate need

• Handle customer issues with professionalism, urgency, and ownership

• Partner with operations, technicians, scheduling, service leaders, and other internal teams to move customer needs forward

• Translate customer issues and opportunities into clear internal action items

• Use internal resources effectively without becoming dependent on a large support machine

• Maintain clean CRM notes, next steps, account history, renewal timing, and opportunity tracking in HubSpot

• Follow up consistently and create urgency around real customer needs

• Track progress against revenue, expansion, and retention goals

SSA is one of the fastest-growing companies in the life sciences services industry, having acquired 20+ companies in just over two years. We are 100% founder and employee-owned, and every employee has a stake in the outcome.

Our dream is to accelerate science. Delightfully. We are building the leading integrated safety partner to health and science organizations.