Sales & CRM Coordinator

Securitas is a world-leading safety and security solutions partner that helps make your world a safer place. By leveraging technology in partnership with our clients, we offer a broad portfolio of value-enhancing services and solutions integrated across the security value chain – from on-site services to advanced monitoring, comprehensive risk prediction and advisory services.

With around 322 000 employees in 44 markets, our innovative, holistic approach with local and global expertise makes us a trusted business partner to many of the world’s best-known companies. Benefitting from almost nine decades of deep experience and guided by our values of integrity, vigilance, and helpfulness, we create sustainable value by helping our clients optimize their operations and protect what matters most - their people and assets.

About the Role:

At Securitas, we're committed to innovation and excellence. We're looking for a structured and stable Sales & CRM Support to join our Commercial Business Center as a sales support to our European Sales Team and our Global Proposal team.

Global Clients Europe (GCE) is responsible for the sales of protective services to new international clients, including Solutions sales for Cross border clients. You will work closely with our four Sales Directors and provide structured sales, CRM, and administrative support, enabling them to focus on client engagement, revenue growth, and pipeline management.

Our Commercial Business Center is at the forefront of creating compelling proposals that drive our business forward. You will work closely with our Commercial Business Center team and provide support to our Onboarding, Mentoring, and Training Program as well as support to our Bid Managers enabling them to focus on submitting high-quality proposals.

Key Responsibilities:

CRM Management & Data Quality:

• Maintain and update CRM records (e.g. Dynamics)

• Ensure accurate and timely entry of:

  • Opportunities

  • Accounts and contacts

  • Activities (meetings, calls, follow-ups)

• Support sales directors with:

  • Opportunity creation and pipeline updates

  • Forecast stage updates and close-date adjustments

• Ensure data quality according to the CRM Sales Process

• Monitor CRM data quality and completeness

• Identify and correct data inconsistencies, duplicates, and outdated records

• Ensure CRM compliance with internal sales processes

• Ensure correct client hierarchies and ownership in CRM

• Create standard and ad-hoc CRM reports and dashboards for Sales and Bid Management

CRM Key User:

• Prepare and perform training for new users.

• Provide first line support to Commercial Europe end-users.

• Manage the end-user access rights.

• Train Commercial Europe Leadership and Sales Directors on how to read dashboards and reports.

• Act as first-line CRM support for Commercial Europe users (process questions, basic troubleshooting).

• Identify new needs and best practices.

• SPOC for the European CRM Central Team.

Process Improvement & Best Practices:

• Support continuous improvement of sales processes and workflows.

• Document sales procedures, CRM guidelines, and best practices based on global CRM processes.

• Support onboarding of new sales directors on CRM tools and sales processes.

• Assist with rollouts of new CRM features, reports, or global sales initiatives.

Sales Administration & Operational Support:

• Coordinate and manage administrative tasks for European Sales Directors.

• Manage CRM approval workflows.

• Track contract milestones and renewal dates in CRM.

• Coordinate internal stakeholders (legal, finance, supply chain, marketing).

Bid Management Support:

• Prepare weekly and monthly win/loss analysis through CRM.

• Responsible for managing Business Overview Requests.

• Compile and distribute regular RFP reports to the bid team based on CRM data.

• Manage and update the CBC task intake tool.

• Keep Global Contact sheet updated.

• Keep Global Capability sheet updated.

Onboarding Support:

• Prepare onboarding plans for new joiners in the Commercial Business Center.

• Optimise the process automation of the onboarding program.

• Maintain and update the Onboarding SharePoint site.

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Required Qualifications:

Role is based in Securitas AMEA office in India, Gurugram.