Data Center Technical Manager (ICT)

LondonFull-Timemid

OtherTechnical Manager

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Overview

Serverfarm is a leading developer and operator of data centers with over 750+ locations and key customer relationships in 45 countries.

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OtherTechnical Manager

Serverfarm is a leading developer and operator of data centers with over 750+ locations and key customer relationships in 45 countries. We're revolutionizing how data centers operate across North America, Western Europe, and Israel, serving the world's leading technology and hyperscale companies. With Manulife Investment Management's acquisition in 2023 and our award-winning InCommand platform we're positioned for explosive growth as AI adoption and cloud migration drive unprecedented demand for data center capacity.

A career at Serverfarm means being at the forefront of digital infrastructure innovation, where your work directly impacts how the world's data is managed and secured. As we target 4x growth over the next four years, you'll have unprecedented opportunities to take on new challenges, develop cutting-edge skills, and grow your career across our expanding global operations.

Join our team of innovators and help shape the future of sustainable data centers while building a career without boundaries.

The Data Center ICT Technical Manager is responsible for leading technical operations and project delivery within the data centre white space. This role focuses on rack deployment, structured cabling, and infrastructure projects, ensuring efficient use of space, power, and connectivity while maintaining high standards of safety, quality, and customer satisfaction.

The role combines hands-on technical expertise with operational leadership and project management, ensuring all installations, moves, and changes within the data hall are delivered effectively in fast-paced, mission-critical environments.

Oversee day-to-day operations within data centre white space (data halls)
Manage rack layout, allocation, and capacity planning (space, power, network)
Maintain and optimise rack space utilisation and airflow (hot/cold aisle containment)
Ensure accuracy of data within DCIM systems for reporting and capacity management
Support initiatives to improve service availability across all sites

Lead IT equipment installations, moves, additions, and changes (IMAC)
Oversee rack installation, relocation, and decommissioning activities
Manage structured cabling systems (fibre and copper), including installation and patching
Ensure adherence to cabling standards, labelling, and best practices
Interpret and execute High-Level Designs (HLDs) and patching schedules

Deliver white space infrastructure projects (deployments, expansions, migrations)
Manage:
- Project trackers and reporting
- Financial trackers and cost control
- RAID logs, critical paths, and resource planning
- Provide regular customer progress reporting and updates
- Ensure projects are delivered on time, within scope, and budget
- Mentor customers to improve alignment, delivery efficiency, and outcomes

Oversee efficiency of operational processes and workflows
Develop plans to maximise productivity and operational efficiency
Monitor departmental and project performance metrics
Analyse data and generate reports to identify improvement opportunities
Maintain and enforce quality standards across all activities

Manage, supervise, and mentor technical staff and contractors
Monitor performance and provide training and development
Foster a high-performance, safety-first, and customer-focused culture
Coordinate cross-functional teams, suppliers, and stakeholders

Ensure compliance with company policies, industry standards, and regulations
Conduct Health & Safety audits, risk assessments, and reporting
Maintain strong awareness of the Health & Safety at Work Act
Support audit processes and ensure documentation is accurate and up to date

Build and maintain strong relationships with customers and suppliers
Represent the organisation in customer and supplier forums
Understand contractual obligations and manage delivery accordingly
Influence stakeholders to align with best practices and standards

Minimum 5 years’ experience working in a data centre environment

Strong understanding of data centre white space operations

Experience with rack installation, structured cabling (fibre & copper), and containment systems

Knowledge of:

Hot and cold aisle design
Power Usage Effectiveness (PUE)
Data centre power and cooling principles
Understanding of IT network infrastructure and cabling systems
Proven success delivering customer requirements in critical infrastructure environments
Demonstrable project management training or certification
GCSE (or equivalent) in Mathematics and English
Degree in operations management, engineering, or business administration (desirable)

This role requires eligibility for Security Check (SC) / NPPV3 clearance.
Applicants must meet residency and eligibility requirements, including continuous residence in the UK for the past 5 years (subject to clearance criteria).