Smart Hands Data Center Technician

The Smart Hands Technician is responsible for the reliable operation, maintenance, and optimization of mission-critical data center infrastructure. This role serves as a technical authority on shift, leading operational execution, mentoring junior technicians, and ensuring adherence to safety, change management, and operational excellence standards. The Smart Hands Technician plays a key role in protecting critical load, reducing operational risk, and supporting continuous improvement initiatives.

Operations Leadership & Monitoring

- Serve as the senior technical resource during assigned shifts
- Monitor and manage electrical, mechanical, and environmental systems
- Lead response to alarms, events, and abnormal conditions
- Conduct detailed facility walkthroughs and validate system performance
- Lead shift turnovers and status communications

Client Support

• Provide timely response and resolution to Smart Hands tickets
• Provide hardware support for clients
• Complete cross-connects as requested by the client

Electrical & Mechanical Systems Execution

- Operate and maintain UPS, generators, switchgear, ATS/STS, PDUs, and RPPs
- Operate and support chillers, cooling towers, CRAH/CRAC units, pumps, and valves
- Execute system switching, load transfers, and isolations per approved procedures
- Identify system deficiencies and single points of failure

Maintenance & Change Management

- Lead preventive and corrective maintenance activities
- Review, validate, and execute MOPs, SOPs, and EOPs
- Participate in change management and risk assessments
- Oversee vendor activities and verify post-maintenance restoration

Safety, Compliance & Risk Management

- Enforce LOTO, electrical safety, arc-flash, and PPE requirements
- Participate in incident investigations and root cause analysis

Documentation & Reporting

- Maintain and review operational logs and maintenance records
- Contribute to procedures and technical documentation

Training, Mentorship & Development

- Mentor junior technicians and new hires
- Support qualification programs and skill assessments

- High school diploma or equivalent
- 5+ years of experience in data center or mission-critical operations
- Strong knowledge of electrical and mechanical systems
- Ability to read one-line diagrams and OEM documentation

- Associate or bachelor’s degree in technical field
- Industry or OEM certifications
- Experience with BMS, EPMS, DCIM, and CMMS platforms
- Prior leadership or acting-lead experience

- Experience executing cross-connect requests

- Ability to lift up to 50 lbs
- Ability to work around energized equipment
- Willingness to work shifts, nights, weekends, and holidays

- Safety and risk management mindset
- Strong technical judgment and leadership presence
- Clear communication and accountability
- Continuous improvement mindset