[LTA-DPO] MANAGER, USER EXPERIENCE (DIGITAL SHOPFRONT)

What You’ll Do

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• You have 7+ years of experience in UX or product design, with a portfolio that demonstrates strong hands-on work in Figma across complex digital products.

• You have an exceptional eye for aesthetics. You care about typography, layout, spacing, visual hierarchy, consistency, and know how these details shape ease of use.

• You have independently planned and conducted usability research - developing discussion guides, engaging users, analysing results and translating them into designs.

• You have facilitated workshops and co-design sessions with stakeholders who do not always agree and can rally the group towards a clear decision.

• You can protect design quality while working productively with delivery teams. You know what to protect, when to compromise, and how to persuade others effectively.

• You understand how AI systems behave, including their limitations, and can design experiences that set the right expectations for when AI gets things wrong.

• You understand human factors and cognitive load, and design around how people process information specific to land transportation use cases.

• You have designed for complex platforms with many services, users, and stakeholders, where consistency and buy-in are design problems in their own right.

• Prior experience in the Singapore public sector or highly regulated environments and familiarity with enterprise platform / product delivery at scale will be an advantage.

As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment.