[LTA-ITCD] LEAD / SENIOR PRODUCT MANAGER, DIGITAL SOLUTIONS

Lead the vision, strategy, delivery, and continuous improvement of LTA's strategic digital platform for built environment systems that serves as a central hub for project information management, collaboration, and engineering data sharing across LTA, contractors, consultants, and government agencies. The role will drive product innovation, user adoption, data-driven decision making, and digital transformation across rail and road infrastructure projects, while ensuring alignment with LTA's business, operational, cybersecurity, and technology objectives.

• Develop and communicate the product vision, roadmap, and strategy for LTA’s built environment platform, ensuring alignment with LTA's digital transformation and BIM (Building Information Modelling) initiatives.
• Identify opportunities to enhance project collaboration, information management, workflow automation, and data-driven decision making across the project lifecycle.
• Partner with senior stakeholders to prioritise product investments and deliver measurable business outcomes.

• Engage business users, project teams, contractors, consultants, and government agencies to understand their needs and translate them into product requirements.
• Build strong stakeholder alignment across policy, operations, technology, and project delivery teams.
• Champion customer service journey, user-centric design principles and drive product adoption through effective change management and communication strategies.

• Lead cross-functional teams comprising Product Managers/Leads, UX/UI Designers, Business Analysts, Data Engineers, and Software Engineers.
• Drive product discovery activities including user research, service journey, design thinking workshops, prototyping, proof-of-concepts (POCs), and pilot implementations.
• Oversee Agile delivery practices and ensure timely, high-quality release of new features and enhancements.

• Balance the delivery of new business capabilities, migration from legacy systems, modernization initiatives, and operational support requirements.
• Lead the onboarding of new projects and stakeholders onto the built environment digital platform while supporting legacy system retirement and data migration initiatives.
• Ensure product scalability, maintainability, and long-term sustainability.

• Define and monitor key product performance indicators, adoption metrics, and business outcomes.
• Identify opportunities to leverage Artificial Intelligence (AI), automation, and data analytics to improve productivity, decision-making, and user experience.
• Promote the use of digital insights and dashboards to support effective project governance and management reporting.

• Work closely with architects and delivery partners to ensure solutions are scalable, secure, and aligned with enterprise architecture standards.
• Ensure compliance with government ICT policies, cybersecurity requirements, data governance standards, and audit obligations.
• Oversee regular operational governance activities, including application log reviews, user account reviews, privileged access reviews, and risk remediation tracking.

• Lead and govern vendors, system integrators, and service providers to achieve delivery outcomes and service-level commitments.
• Manage budgets, contracts, procurement activities, and project risks.

Ensure effective knowledge transfer and capability development within LTA teams.

Experience & Qualifications

• Knowledge in Information Technology, Computer Science, Engineering, Business, or a related discipline.
• At least 5 years of experience in Product Management, Digital Transformation, Technology Delivery, or Enterprise Platforms.
• Proven track record in leading large-scale digital products or platforms from strategy through delivery and operations.
• Experience working with agile product delivery methodologies and multidisciplinary teams.

Preferred Skills & Knowledge

• Strong understanding of digital product management, design thinking, and user-centred design principles.
• Knowledge of BIM (Building Information Modelling) lifecycle and familiarity with Common Data Environment (CDE) concepts and practices.
• Experience in enterprise platforms supporting project management, document management, engineering, construction, or infrastructure domains.
• Good understanding of Cloud technologies (AWS, Azure and GCP) and modern application architectures.
• Familiarity with API integration, data platforms, analytics, and AI-enabled solutions.
• Strong stakeholder management skills with the ability to engage senior management, project teams, contractors, and external agencies.
• Excellent communication, leadership, and strategic planning capabilities.

• Successful migration of users and capabilities from legacy systems.
• Strong understanding of how digital technologies, automation, and AI can be applied to transform business processes, enhance productivity, and deliver measurable organisational value.

Strong governance, cybersecurity compliance, and operational reliability of the platform.