Senior Director, Head of eCommerce, Direct to Consumer (DTC, US)

United States·Needhamsenior

MarketingOtherManagementEcommerce

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Quick Summary

Overview

About Us SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world.

Technical Tools

google-analyticssalesforceab-testingecommercestrategic-planning

Responsibilities

~2 min read

Commercial Strategy, P&L Ownership

→Own and execute the US DTC growth strategy, translating brand strategy into a high-performing digital commerce experience
→Lead all aspects of the DTC P&L: pricing strategy, promotional calendar, merchandising mix, and profitability levers
→Align closely with finance and analytics teams to forecast sales, measure performance, and optimize ROI
→Monitor daily/weekly/monthly business performance and act swiftly to address challenges or capitalize on opportunities
→Work closely with product marketing and demand planning to ensure inventory depth and pricing alignment across campaigns, seasons, and promotional events
→Define short- and long-term roadmap for scaling eCommerce across categories and customer segments
→Lead digital merchandising strategy to optimize product assortment, categorization, and discoverability across the site
→Use data and customer behavior insights to drive cross-sell, up-sell, and bundling strategies that enhance average order value (AOV) and customer satisfaction
→Define the commercial calendar in partnership with marketing to support product launches, brand storytelling, and performance goals
→Own the content-to-commerce experience—ensuring that rich product detail pages (PDPs), comparison tools, and buying guides are optimized for conversion
→Manage new product onboarding workflows and seasonal refreshes to ensure speed to market and content consistency
→Drive personalization, A/B testing, CRO, and responsive design improvements
→Optimize the end-to-end customer journey from landing page to checkout to post-purchase experience

Performance Marketing & Retention

→Partner with growth marketing to align digital spend (paid search, social, affiliates, email, etc.) with business goals
→Leverage CRM and retention marketing to increase repeat purchase rates and loyalty
→Implement data-driven strategies to improve ROAS and reduce CAC

Operations & Fulfillment Leadership

→Partner with supply chain, customer experience, and IT to ensure efficient order fulfillment, inventory management, and post-purchase support
→Identify opportunities to reduce costs and improve delivery speed, accuracy, and satisfaction
→Own relationships with 3PLs, payment processors, and logistics providers (if applicable)

Team & Cross-Functional Leadership

→Build and lead a multidisciplinary eCommerce team (digital merch, digital experience, site ops, marketing, analytics, etc.)
→Serve as the DTC thought leader across the organization—collaborating with product, brand, sales, finance, and customer service
→Represent the voice of the US DTC consumer in product launches, brand campaigns, and strategic planning

Requirements

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8-12+ years of experience in eCommerce, digital marketing, or DTC leadership roles, preferably in consumer goods or durable products
Proven track record of growing a DTC business and owning a revenue-driving P&L
Expertise in digital platforms (e.g., Shopify Plus, Salesforce Commerce Cloud), analytics tools (e.g., GA4, BI), and marketing tech stacks
Commercial acumen combined with deep digital channel fluency
Strong leadership and team development capabilities
Strong understanding of digital merchandising principles, consumer shopping behavior, and conversion optimization.
Experience with eCommerce merchandising tools (e.g. Bloomreach, or native SFCC/Shopify capabilities)
Proven ability to collaborate with product teams to position items effectively for launches, promotions, and evergreen sales

Salary and Other Compensation: The annual salary range for this position is displayed below. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, flexible spending accounts, health savings accounts (HSA) with company contribution, 401(k) retirement plan with matching, employee stock purchase program, life insurance, AD&D, short-term disability insurance, long-term disability insurance, generous paid time off, company holidays, parental leave, identity theft protection, pet insurance, pre-paid legal insurance, back-up child and eldercare days, product discounts, referral bonus program, and more.

Pay Range

$195,000—$299,000 USD

At SharkNinja, we don’t just raise the bar—we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you’ll be right at home.

What We Offer

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We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what’s possible. When you join, you’re not just part of a company—you’re part of an outrageously extraordinary community. Together, we won’t just launch products—we’ll disrupt entire markets.

At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.

Learn more about us:
Life At SharkNinja
Outrageously Extraordinary

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We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at accommodations@sharkninja.com