Fleet Support Specialist (R5016)

The Fleet Support Specialist is the frontline technical authority responsible for maintaining operational readiness across Shield AI customer fleets. This role directly impacts mission success, customer trust, and continuous product improvement. 

You will troubleshoot complex aircraft and system-level issues, support operators and Field Service Representatives in real time, and partner cross-functionally to resolve fleet-wide challenges. You serve as the bridge between the field and Engineering, translating operational realities into actionable technical solutions and product improvements. 

This position requires strong technical judgment, adaptability, and the ability to operate effectively in dynamic, high-consequence environments. The ideal candidate thrives under pressure, communicates clearly with diverse stakeholders, and takes ownership of problems through resolution. 

Fleet issues are resolved efficiently with minimal operational disruption 

Customers view Fleet Support as responsive, technically authoritative, and mission-aligned 

Cross-functional teams receive clear, actionable technical feedback from the field 

Recurring issues are reduced through structured root cause analysis and collaboration 

Documentation and troubleshooting processes continuously improve 

Demonstrated troubleshooting and mechanical/maintainer experience 

Ability to work independently while contributing effectively within a small, high-performing team 

Strong written and verbal communication skills, particularly in customer-facing technical environments 

Experience operating in dynamic, unpredictable, or austere environments 

Customer-focused mindset with strong accountability and follow-through 

Ability to acquire and maintain Shield AI Air Vehicle Operator Certification 

Ability to pass background check and drug screening in accordance with company policy 

Ability to pass medical and dental screenings as required by customers 

Ability to obtain and maintain a Secret DoD security clearance as required by customers 

Experience leading complex technical troubleshooting efforts 

Avionics or electronics troubleshooting/repair experience 

Internal combustion engine repair and performance knowledge 

Experience supporting UAS operations in land or maritime environments 

FAA Ratings (Part 107, Private Pilot, Commercial, Instrument, CFI) 

A&P certification 

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Full-time regular employee offer package:

Pay within range listed + Bonus + Benefits + Equity

Temporary employee offer package:

Pay within range listed above + temporary benefits package (applicable after 60 days of employment)

Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information.

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Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.