Pharmacy Technician (Refill Calls)

Shields Health Solutions is redefining patient care through specialty pharmacy. We’re hiring a Pharmacy Refill Technician to support the pharmacy team  by ensuring accurate, timely filling and delivery of specialty medications. This role includes assisting patients through the refill process, handling both outbound and inbound calls, and helping maintain efficient pharmacy operations.

• →Provide compassionate, knowledgeable assistance to patients, providers, and staff.
• →Make outbound refill calls and process requests promptly.
• →Answer and triage incoming pharmacy calls.
• →Clarify prescription orders with pharmacists or clinicians.
• →Coordinate medication refills and complete accurate data entry.
• →Assist with claim adjudication and troubleshoot rejected claims.

• Medical, dental, and vision insurance starting day one
• 401(k) with match, 4 weeks PTO, 10 paid holidays
• Paid parental leave, short-term disability, and professional development
• Access to employee resource groups and wellness programs

• State-registered (Texas) Pharmacy Technician; CPhT or ExCPT required
• 2+ years of experience as a pharmacy technician; High School Diploma or GED
• Strong communication, organization, and tech skills
• Empathy, integrity, and a team-first mindset