Service Coordinator

·        High school education or equivalent experience

·        3 years' experience in the HVAC industry

·        Committed to the values of initiative, responsibility, caring relationships, integrity, and innovation

·        Knowledge of computer technology including Word, Excel, and e-mail

·        Excellent written, oral, and interpersonal communication skills

·        Able and willing to work flexible hours as needed

·        Dispatch heating and air conditioning service calls in the most efficient manner

·        Request and schedule yearly heat and air conditioning preventative maintenance with customers

·        Maintain tune up schedule and calendar for Customer Care

·        Monitor callbacks

·        Work with Customer Care and coordinate scheduling

·        Work directly with Home Services team to schedule service work and assign personnel

·        Schedule second visits to complete service work while technician is on site

·        Communicate with customers to make arrangements to complete requested work

·        Communicate with customers to resolve problems and concerns in a courteous, professional, and timely manner

·        Issue purchase requisitions for service technicians as needed

·        Provide all customers with consistent, quality service in accordance with company procedure

·        Utilize the dispatch board in Cargas to its full capabilities

·        Monitor and maintain GPS metrics

·        Maintain inventory transactions, purchase orders, receiving, inventory movement, and EDI.

·        Complete projects and other duties as assigned by the Home Services General Manager

·        Prioritize service requests

·        Finalize arrangements with the customers to enter the property and notify the Service Technician

·        Recommend personnel needs and/or actions to the Operations Manager of Home Services

·        Not authorized to bind the company in any contract

• Comprehensive health benefits - Medical, dental, and vision insurance
• Generous 401(k) company match
• Voluntary benefits, including supplemental life, critical illness, accident, and hospital insurance
• Generous PTO each year
• Paid Holidays
• Gym reimbursement up to $30/month
• Tuition Reimbursement
• The stability of a long-standing, values driven company that invests in your growth