Senior Product Manager – Fulfillment Value-Added Services (VAS)

ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.

We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.

● Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.
● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.

• Education: Bachelor’s degree or equivalent practical experience.
• PM Core: 5+ years of experience in product management, specifically within logistics, manufacturing, or e-commerce tech.
• Strong experience with creating process flow diagrams, swimlanes, or similar operational/logistics diagrams (e.g., Lucidchart, Miro, FigJam, Visio).
• Domain Expertise: 2+ years of experience with WMS (Warehouse Management Systems), kitting logic, or Bill of Materials (BOM) management.

• →Customer Research: Conduct interviews and engage with ShipMonk clients to understand inventory challenges and opportunities.
• →VAS Roadmap Ownership: Lead the product lifecycle for specialized fulfillment—turning "Special Projects" into standard, scalable offerings.
• →Implementation & Adoption: Collaborate with Go-to-Market teams to drive product launch, adoption, and customer onboarding.
• →Workflow Architecture: Design "Cart-to-Floor" flows that ensure a customer's request for a "blue ribbon, tagged, and engraved" item is instantly translated into a clear task for a warehouse associate.
• →Complexity Breakdown: Take messy, complex kitting projects and deconstruct them into system-driven, step-by-step digital transactions to minimize human error and maximize speed.
• →Personalization Tech Integration: Manage the software side of hardware—integrating engraving, embroidery, and custom labeling tech directly into our fulfillment stack.
• →Operational Engineering: Partner with Warehouse Ops to optimize "Special Project" stations, ensuring the physical layout matches the digital workflow you’ve built.
• →Scalability & Automation: Move the needle from manual, one-off projects to automated, repeatable processes that can scale across our entire global network.
• →Merchant Enablement: Build intuitive interfaces that allow merchants to configure their own "Value-Added" rules without needing a support ticket.
• →Data-Driven Decisions: Use operational KPIs to identify bottlenecks in the kitting process. If a specific "tagging" step is slowing us down, you’re the one who finds out why and fixes it.
• →Cross-functional Collaboration: Act as the glue between Sales (who sells the vision), Engineering (who builds the logic), and Operations (who does the work).