Shopback 22mo ago

Contract Account Management Executive (6 Months, Fresh Graduate)

TaipeiContractormid

OtherContract Account Management Executive

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Quick Summary

Overview

Our Journey The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 60 million shoppers across 13 markets. In 2025,

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OtherContract Account Management Executive

Our Journey

The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 60 million shoppers across 13 markets. In 2025, the Group continued its global growth with its expansion into North America. Driven by the vision to make every day more rewarding, ShopBack is dedicated to saving members money and time, and delivering delight every day. The platform also enables merchants and brands to engage with their members in a cost-effective manner. Founded in 2014, ShopBack now powers over US$5.5 billion in annual sales for over 20,000 online and in-store partners, and has rewarded shoppers with more than US$800 million (over S$1 billion) in Cashback to date. Through its innovative offerings, ShopBack continues to create value for both members and merchants. Notably, its payment solution, ShopBack Pay, offers members a convenient and rewarding payment option at checkout.

The Role:

We’re looking for a Contract Account Management Executive to support our Taiwan and Hong Kong markets. This is a great opportunity to gain regional e-commerce and partnerships experience, offering hands-on exposure to merchant operations, and account management.

You’ll work closely with Account Managers, helping keep merchant partnerships running smoothly while learning how commercial decisions are made across markets. While this is primarily a support role, you’ll also gain real pitching exposure through long-tail merchant outreach.

Support Account Managers across Taiwan and Hong Kong with day-to-day merchant operations and coordination.

Assist with merchant onboarding, campaign setups, and deal documentation to ensure smooth execution.

Participate in business development by reaching out and pitching solutions to long-tail merchants to support deal closure.

Maintain accurate merchant records, performance trackers, and internal reporting.

Coordinate with cross-functional teams (e.g. Marketing, Operations) to resolve merchant queries and issues.

Help identify process improvements to make account management more efficient and scalable

Fresh graduates are welcome; 1–2 years of relevant experience in account management, sales support, business development, or e-commerce is a plus

Strong organizational skills with attention to detail—you’re someone people can rely on

Comfortable working with data, spreadsheets, and basic reporting

Clear communicator in English and Mandarin (Cantonese is a bonus, but not required)

Proactive, curious, and eager to learn in a fast-paced, regional environment