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Shopback 25mo ago

Contract IT Associate (12-months)

VietnamHo Chi Minh City · Hồ Chí MinhContractormid
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Quick Summary

Overview

Our Journey The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 60 million shoppers across 13 markets. In 2025,

Technical Tools
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Our Journey

The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 60 million shoppers across 13 markets. In 2025, the Group continued its global growth with its expansion into North America. Driven by the vision to make every day more rewarding, ShopBack is dedicated to saving members money and time, and delivering delight every day. The platform also enables merchants and brands to engage with their members in a cost-effective manner. Founded in 2014, ShopBack now powers over US$5.5 billion in annual sales for over 20,000 online and in-store partners, and has rewarded shoppers with more than US$800 million (over S$1 billion) in Cashback to date. Through its innovative offerings, ShopBack continues to create value for both members and merchants. Notably, its payment solution, ShopBack Pay, offers members a convenient and rewarding payment option at checkout.

We’re looking for an IT Associate to help power the team behind it all — ensuring every ShopBacker has the tools, access, and support to do their best work!
  • Be the go-to person for all IT-related matters, providing friendly, reliable, and efficient support to our team.
  • Set up laptops and user accounts for new joiners to ensure a seamless onboarding experience.
  • Maintain and manage IT equipment — from laptops to accessories — ensuring everything runs smoothly and securely.
  • Keep our IT inventory organized, up-to-date, and in excellent condition.
  • Handle offboarding tasks, including retrieving laptops and closing user accounts, with strict attention to IT security protocols.
  • Continuously look for ways to improve internal IT processes and enhance user satisfaction.
  • A diploma or degree in Information Systems, Information Technology, or Computer Science.
  • 1–2 years of relevant experience in IT support, helpdesk, or a similar technical operations role.
  • A collaborative mindset — you enjoy helping others, but can also work independently when needed.
  • A strong sense of integrity, confidentiality, and accountability in managing sensitive information.
  • Basic, hands-on knowledge of Windows and Mac OS, and other common tools like Google workplace, ticketing tools Jira, Zendesk or other ITSM tools.
  • Familiarity with desktop and laptop hardware, and ideally, experience in a service desk or IT support environment.
  • A proactive, can-do attitude — you take ownership of tasks, solve problems quickly, and are always ready to lend a hand.

    • Listing Details

    Posted
    November 12, 2025
    First seen
    March 26, 2026
    Last seen
    April 22, 2026

    Posting Health

    Days active
    27
    Repost count
    0
    Trust Level
    23%
    Scored at
    April 22, 2026

    Signal breakdown

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