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Shopback 21mo ago

Senior Traffic Manager

MalaysiaKuala LumpurFull-timesenior
OtherTraffic Manager
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Quick Summary

Overview

Our Journey The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 60 million shoppers across 13 markets. In 2025,

Technical Tools
OtherTraffic Manager
The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 60 million shoppers across 13 markets. In 2025, the Group continued its global growth with its expansion into North America. Driven by the vision to make every day more rewarding, ShopBack is dedicated to saving members money and time, and delivering delight every day. The platform also enables merchants and brands to engage with their members in a cost-effective manner. Founded in 2014, ShopBack now powers over US$5.5 billion in annual sales for over 20,000 online and in-store partners, and has rewarded shoppers with more than US$800 million (over S$1 billion) in Cashback to date. Through its innovative offerings, ShopBack continues to create value for both members and merchants. Notably, its payment solution, ShopBack Pay, offers members a convenient and rewarding payment option at checkout.

We’re looking for a Senior Traffic Manager to be the operational heartbeat of our Creative team at ShopBack. This role is pivotal in orchestrating people, timelines, and processes to ensure timely, high-quality creative delivery across campaigns, markets, and business lines.

You'll be the team’s air traffic controller — mapping workload, removing bottlenecks, and connecting the right talent to the right projects at the right time. In a fast-paced, cross-functional environment, you’ll champion clarity, structure, and workflow excellence that empowers creatives to do their best work.

As Traffic Manager, your day-to-day will span:
 
1. Workflow & Project Management
  • Oversee the entire creative production process from intake to delivery
  • Allocate tasks and assign team members based on scope, priority, and skills
  • Monitor ongoing projects using tools like Jira, Asana, Trello, Monday.com, or Wrike
  • Troubleshoot conflicts, delays, or resource gaps
    • 2. Resource & Capacity Planning
  • Forecast upcoming workload and headcount needs
  • Balance team bandwidth and work with on prioritisation when needed
  • Ensure fair workload distribution
    • 3. Process Optimization
  • Audit and improve internal creative workflows
  • Identify bottlenecks and refine tools/processes for efficiency
  • Align with stakeholders from Marketing, Product, CRM, and more
    • 4. Stakeholder Communication
  • Act as the point of contact for brief, timeline, and resource updates
  • Set and manage expectations across teams
  • Host regular syncs, maintain dashboards, and update stakeholders on progress
    • 5. Reporting & Insights
  • Track project performance metrics (e.g. turnaround times, team utilization)
  • Use insights to optimize operations and support team growth planning
  • 5–8 years in Traffic Management, Creative Ops, or Project Management
  • Proven experience in a creative, digital, or tech-driven environment
  • Deep understanding of creative workflows across digital, print, video, and product
  • Familiarity with tools like Jira, Asana, Trello, Monday.com, or Wrike
  • Experience managing large resource pools or multi-market creative teams
  • Exceptionally organized, calm under pressure, and solutions-focused
  • Skilled communicator with the ability to mediate across departments
  • Comfortable taking calculated risks and influencing outcomes
  • Understands creative team dynamics and champions team wellbeing
  • Bonus: Experience with design tools (Figma, Adobe CC) or Agile methodology
  • Demonstrated use of AI tools (e.g. ChatGPT) to develop new or improve workflows, enhance productivity, and drive efficiency at scale.

    • Listing Details

    Posted
    March 19, 2026
    First seen
    March 26, 2026
    Last seen
    April 22, 2026

    Posting Health

    Days active
    27
    Repost count
    0
    Trust Level
    23%
    Scored at
    April 22, 2026

    Signal breakdown

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