Shopreli2mo ago

From $260/yr

Technical Process Architect - Operations & AI Solutions

CerritosFull-timemid

Data ScienceProcess ArchitectBusiness Analysis & Process

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Overview

Reli. is a dynamic eCommerce company experiencing rapid year-over-year growth via selling on Amazon (www.amazon.com/reli), Walmart, our own Shopify store, and eBay. We currently service 10,

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Data ScienceProcess ArchitectBusiness Analysis & Process

Reli. is a dynamic eCommerce company experiencing rapid year-over-year growth via selling on Amazon (www.amazon.com/reli), Walmart, our own Shopify store, and eBay. We currently service 10,000+ orders daily across our eCommerce marketplaces, with over 1,500,000+ unique customers such as Marvel, Dominos, and Lululemon.

We are hiring a Technical Process Architect - Operations & AI Solutions to serve as both:

A Systemic Process Architect responsible for designing, standardizing, and evolving how cross-functional work operates at Reli.
An Expert-Level AI Integrator responsible for deploying AI-driven workflows, automating execution artifacts, and building prompt-engineered systems that multiply team output

This role carries equal accountability for operational system design and AI-powered execution.

You will not manually build project plans, you will design the systems and AI workflows that generate them. You will not track tasks, you will architect the processes that make tracking unnecessary. Your value is in the architecture of how work flows and the orchestration of AI tools that execute it.

Approximately 50% of this role focuses on systemic process architecture and 50% focuses on expert-level AI integration and implementation.

This is not a PMO, coordination-only, or timeline-management role. It requires strong systems thinking, operational judgment, expert AI prompting ability, and the capacity to diagnose structural inefficiencies across teams.

Systemic Process Architecture

Structural Workflow Design

Conduct cross-functional process audits to identify bottlenecks, root causes, unclear ownership, handoff failures, and rework drivers

Diagnose flow inefficiencies using cycle time, throughput, variance, and bottleneck analysis

Redesign workflows to improve clarity, accountability, efficiency, and execution speed

Map second-order effects of process changes across dependent teams

Execution Standards & Frameworks

Establish and release standardized execution frameworks (scoping templates, planning standards, intake models, SOPs, retro formats, governance cadences)

Reduce variance in how initiatives are scoped, approved, executed, and reviewed

Maintain version control of O&P standards (v1 → v2 → v3 evolution)

Process Release & Adoption Management

Own rollout and communication of new or revised processes

Define adoption expectations and monitor early-stage compliance

Track adoption metrics and gather structured feedback

Run post-release reviews to refine and improve frameworks

KPI-Linked Process Optimization

Define measurable process KPIs: cycle time, throughput, flow efficiency, rework rate, escalation frequency, planning accuracy

Drive measurable improvements against these indicators

Partner with functional leaders to align process improvements with team capacity realities

O&P Operating Model Evolution

Contribute to and shape the evolving O&P operating model

Identify systemic execution risks across teams

Improve governance rhythms (planning, reviews, retrospectives)

Ensure operating standards scale with company growth

Design AI-driven workflows for recurring operational tasks (project plan generation, SOP drafting, retrospective analysis, status reporting, risk identification)

Build and maintain prompt libraries for repeatable O&P use cases

Architect multi-step AI pipelines (e.g., intake prompt → plan generation → risk analysis → stakeholder summary)

Identify which operational tasks should be fully AI-automated, AI-assisted, or human-only

Craft high-quality, structured prompts that produce reliable, judgment-ready outputs

Build Custom GPTs / Gems / Claude Projects tailored to Reli. operational workflows

Design prompt systems that probe for missing context before generating outputs

Maintain and version-control prompt templates as organizational IP

Apply expert-level discernment to AI-generated artifacts — validating accuracy, completeness, tone, and strategic alignment

Establish quality gates for AI-assisted deliverables before they reach stakeholders

Define AI usage standards for the O&P function: when to use, when not to, and how to validate

Maintain a prompt log for transparency and auditability of AI-assisted decisions

Use AI to generate project plans, timelines, risk registers, and communication artifacts

Human responsibility: validate AI outputs against organizational context, political dynamics, and domain knowledge that AI cannot access

Own the last mile — reviewing, adjusting, and approving AI-generated execution artifacts before release

Ensure launches are well-planned, well-communicated, and stabilized post-release

Stay current with AI tool advancements (ChatGPT, Claude, Gemini, embedded PM AI, automation platforms)

Proactively identify new AI capabilities that can replace manual O&P work

Conduct AI capability assessments for new tools before recommending org-wide adoption

Train and enable adjacent team members on effective AI usage patterns

Education: Bachelor’s degree in a STEM or quantitatively rigorous field (Engineering, CS, Math, Physics, Data Science, Operations Research, or similar)

Experience: 5–8+ years in technical project, program, or operational management roles within eCommerce, technology, or operations-heavy environments

Systems Thinking: Proven ability to break down complex, ambiguous systems into clear, executable components — not just manage timelines

Process Redesign: Demonstrated experience redesigning operational workflows with measurable outcomes (cycle time, throughput, rework reduction)

AI Proficiency (Non-Negotiable): Active, expert-level use of AI tools as a primary accelerator of work quality and speed. Must demonstrate: prompt crafting methodology, output validation discipline, and workflow automation using AI

Quantitative Reasoning: Comfort working with logic, metrics, formulas, and structured analytical models

Communication: Clear, structured written and verbal communication

eCommerce experience (Amazon, marketplaces, DTC, supply chain operations)

Technical PM background (software, systems, data, automation)

Experience establishing execution frameworks or operating models

Mastery of Lean, Six Sigma, or operational excellence methodologies

Experience building or managing Custom GPTs, Claude Projects, or AI-assisted automation systems

PMP or similar certification is a plus

Process & Workflow: Jira, Confluence, Asana, Monday.com

AI Tools: ChatGPT (Custom GPTs), Claude (Projects/Artifacts), Gemini (Custom Gems), embedded PM AI features, browser-based AI automation

Documentation: Confluence, Google Workspace

Data & Metrics: Dashboard interpretation, KPI tracking, bottleneck analysis, Tableau/Power BI familiarity

Process Artifacts: SOPs, process maps, scoping templates, governance cadences, prompt libraries

Process Architecture

Implementing at least 5 measurable process improvements with defined KPIs, documented version releases, and demonstrated early-stage adoption

Reducing initiative cycle time, rework, or execution variance in at least one major workflow

Increasing planning consistency and DRI clarity across teams

AI Integration

Deployed at least 3 AI-driven workflows that replace manual O&P overhead (e.g., AI-generated project plans, automated retrospective analysis, prompt-driven SOP creation)

Built and maintained a prompt library with at least 10 validated, reusable prompt templates

Established AI usage standards for the O&P function (when to use, validation gates, prompt logging)

Execution Oversight

Independently overseeing multiple cross-functional initiatives using AI-generated artifacts with human validation

Reducing leadership intervention in coordination due to stronger systems + AI leverage

Established durable O&P execution standards adopted across major initiatives

AI-generated artifacts are the default for project planning, status reporting, and documentation — with quality consistently meeting or exceeding manually-produced equivalents

Reduced cross-functional execution friction as evidenced by improved throughput and reduced escalations

Operating as the organization’s go-to resource for AI-powered operational workflows

Coaching at least 2 adjacent team members on effective AI usage

Paid Time Off (Vacation, etc.): 15 Days PTO to Start + 1 additional day per year working at Reli.

10 Paid Holidays in addition to PTO

Hybrid Work Schedule

Regular Team Happy Hours/Events

Employer Matching for 401(k)

Life Insurance

Health Care (Medical, Vision, Dental) - Blue Shield PPO or HMO Medical Insurance

Wellness stipend of $260 per month for mental and physical well-being