Customer Support Representative

Signature TECHNICAir, is a global provider of aircraft maintenance, repair, and overhaul specializing in small to mid-size, turbine-powered business aircraft, with locations throughout the United States and Europe. As a division of Signature Aviation, Signature TECHNICAir EMEA operates a full service, CAA & EASA certified Part 145 Repair Station at Bournemouth airport, in conjunction with strategically positioned mobile service units based at Farnborough and Luton airports that serve a wide range of capabilities, across the UK and Europe.

• →Act as the primary point of contact for customers during maintenance inputs, providing timely updates and professional support.
• →Coordinate scheduled and non‑scheduled maintenance activities across base and line operations.
• →Liaise with MSU Supervisors, engineering teams, manufacturer representatives and regulatory authorities before, during and after maintenance events.
• →Manage AOG requirements, both on‑site and remotely, ensuring rapid and effective response.
• →Prepare and issue daily status reports, including progress updates and cost information.
• →Create, update and manage work packs, work orders and maintenance documentation.
• →Provide customers with quotations for approval during maintenance inputs.
• →Maintain the aircraft maintenance order book and ensure accurate data entry into CAFAM or similar systems.
• →Raise Certificates of Release to Service (CRS) and issue Return to Service (RTS) documentation.
• →Update CESCOM with Maintenance Transaction Reports and flight details.

• →Support Technical Records, including scanning, archiving and dispatching completed work packs.
• →Maintain the Technical Library and manage subscription amendments.
• →Verify and input timesheet data when required.
• →Ensure document control standards are upheld within the Customer Support Department.
• →Participate in engineering meetings and provide technical support where required.

• Previous experience in a customer service role, ideally within aviation.
• Strong project management capability with the ability to handle multiple tasks and shifting priorities.
• Confident communicator able to interpret technical information and relay it clearly to customers.
• Proficient in MS Office and comfortable working with maintenance software (Corridor experience desirable).
• Basic understanding of aviation regulatory requirements, particularly EASA Part 145.
• High attention to detail, strong numeracy skills and accuracy in data input.
• Self‑motivated, organised and able to work independently.
• A collaborative team player with a professional, can‑do attitude.
• Strong problem‑solving skills and the ability to respond quickly to issues.
• Fluent written and spoken English.

You will be customer‑focused, organised and calm under pressure, with the ability to manage competing priorities while maintaining accuracy and compliance. You will build strong working relationships, communicate clearly, and support both customers and internal teams to ensure maintenance events run smoothly from start to finish.