Dispatch Supervisor

NorthbrookFull-timemid

OtherDispatch Supervisor

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Overview

Job Requirements – HVAC/Plumbing & Sewer Dispatch Supervisor AA Service Company - Northbrook, IL Position Overview We are seeking a talented,

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OtherDispatch Supervisor

Requirements

~1 min read

Position Overview

We are seeking a talented, experienced Lead HVAC/Plumbing & Sewer Dispatch Supervisor who thrives in a fast paced environment and can manage high call volume, scheduling complexity, and urgent service needs with confidence. This role requires leadership, technical understanding of the trades, and a passion for developing people and driving KPIs.

You’ll be the central hub of communication between customers, technicians, and management—ensuring smooth operations, excellent customer experiences, and consistent achievement of daily goals.

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Key Responsibilities

Lead daily dispatch operations for HVAC, plumbing, and sewer service teams of roughly 2-4 team members.

Utilize Service Titan to schedule, assign, and track jobs efficiently.

Resolve customer issues promptly and professionally to maintain high satisfaction.

Ensure the team consistently meets or exceeds daily KPI goals.

Strategically schedule technicians to maximize productivity and minimize downtime.

Create and review estimates as needed to support customer and field operations.

Apply trade knowledge to support troubleshooting and job preparation.

Train, mentor, and motivate dispatchers and technicians to strengthen team performance.

Develop programs and incentives to encourage teams to hit operational targets.

Support a 24/7 emergency service operation, with flexibility for occasional after hours needs.