Sales and Marketing Director (Family Ambassador)

Join Silverado Brea, a memory care innovator ranked in the top 10 nationwide by Fortune Magazine Best Workplaces in Aging Services. Since 1997, Silverado has delivered exceptional care to individuals with neurodegenerative conditions. We’re a certified Great Place to Work® and proud to offer competitive pay, benefits, and growth opportunities.

We’re hiring a Sales and Marketing Director (Family Ambassador)—a compassionate connector who helps families navigate care decisions with empathy, urgency, and insight. This role blends relationship-building, strategic thinking, and deep product knowledge to deliver tailored solutions that change lives.

You lead with empathy, resilience, and integrity. You listen deeply, connect meaningfully, and thrive in fast-paced, team-driven environments. You’re highly organized, emotionally intelligent, and committed to delivering exceptional service.

• →Lead census growth efforts as part of the Community Leadership team
• →Assess prospective residents and align them with appropriate Silverado services
• →Manage follow-up, relationship-building, and data tracking
• →Generate referrals through market analysis and outreach
• →Represent Silverado’s mission through public relations and community engagement
• →Serve as Manager-On-Duty, trainer, and supervisor as needed

• 3–5 years in customer success/service with strong organizational and presentation skills
• Proven success in solution-building and team collaboration
• Preferred: healthcare or dementia care experience; clinical background a plus
• Bachelor’s degree preferred, negotiation skills a bonus
• Demonstrates strong verbal and written communication skills across diverse audiences

• Flexible schedule, including weekends
• Active role: walking, bending, lifting (up to 25 lbs.)
• Must be comfortable with animals and neurodegenerative conditions
• Valid driver’s license and clean driving record required

• Fortune Magazine Best Workplace in Aging Services™
• Certified Great Place to Work®
• Strong internal mobility and ongoing training
• Competitive base salary + generous commission plan

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EOE/M/F/D/V