Patient services specialist

Lead the performance of one or more imaging sites by driving operational excellence, optimizing patient flow, and ensuring every patient receives timely, high-quality, and compassionate care.

At SimonMed Imaging, the Operations Manager is responsible for the overall coordination and performance of front office, patient access, scheduling, and administrative operations. This role ensures efficient modality utilization, strong compliance, and a consistently safe, patient-centered environment.

This leader plays a critical role in balancing operational efficiency with patient experience—removing barriers to care, optimizing workflows, developing teams, and guiding day-to-day execution across the site. If you are energized by leading people, solving complex operational challenges, and improving access to care at scale, this role offers meaningful impact every day.

Operational leadership expertise: You oversee daily site operations, ensuring efficient scheduling, patient flow, and front office performance while holding teams accountable to standards and outcomes.

People leadership and development: You lead, coach, and develop team members, providing timely feedback, recognizing performance, and addressing gaps to build a strong, patient-first culture.

Strong analytical and performance focus: You use data and operational reporting to monitor trends, optimize utilization, improve scheduling accuracy, and drive measurable outcomes.

Financial and compliance acumen: You ensure accuracy in cash handling, payment collection workflows, reporting, and regulatory compliance, maintaining strong controls and accountability.

Problem-solving and decision-making under pressure: You quickly identify operational issues, resolve disruptions, and make sound decisions in a fast-paced environment.

Collaborative communication style: You partner effectively with clinical teams, technologists, physicians, and leadership to ensure aligned, efficient operations and seamless patient care.

Enterprise-level impact: Your leadership directly improves patient access, operational performance, and overall site success across multiple modalities and teams.

Purpose-driven leadership: You remove barriers to care, ensuring patients receive timely, efficient, and compassionate service when they need it most.

Operational ownership: Oversee site patient schedules, capacity management,  compliance, staffing, and workflow optimization across one or more sites.

Team building and culture shaping: Recruit, develop, and retain high-performing teams while fostering a collaborative, accountable, and patient-first environment.

Strategic visibility and influence: Partner with senior leadership on operational improvements, performance outcomes, and organizational initiatives.

• High school diploma or equivalent required
• Associate’s or bachelor’s degree in healthcare administration, business, or related field preferred
• 5–7 years of progressive experience in radiology, imaging, or healthcare operations
• Prior supervisory or management experience strongly preferred
• Experience with radiology systems such as EXA, RIS, and EMR
• Strong understanding of scheduling, patient access, and multi-modality workflows
• Experience with financial oversight, reporting, and cash handling controls
• Proven ability to manage operational metrics and drive performance outcomes
• Strong communication, leadership, and decision-making skills
• Ability to manage multiple priorities in a fast-paced healthcare environment

Your health, happiness and future matters!

At SimonMed Imaging, we offer:

• We believe in preventative care for everyone including our team – SimonMed provides free, whole-body scans to each member  

• Competitive wages

• No nights/no calls/no weekends

• Medical, dental, and vision insurance

• 401(k) eligibility

• Pet Insurance

• Paid holidays

• PTO

• Sick Time