Simonmed2mo ago

Patient Services Specialist

United States·ChicagoPart-Time Floatmid

OtherPatient Services Specialist

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Overview

The Patient Service Specialist serves as the first point of contact for our patients in our imaging centers and is responsible for facilitating the patient admission flow. REPORTS TO: Under the direct supervision of the Manager. GENERAL DESCRIPTION/POSITION GOAL: I.

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OtherPatient Services Specialist

The Patient Service Specialist serves as the first point of contact for our patients in our imaging centers and is responsible for facilitating the patient admission flow.

REPORTS TO: Under the direct supervision of the Manager.

GENERAL DESCRIPTION/POSITION GOAL:

I. JOB RELATED FUNCTIONS:

Demonstrates competency in the performance of job related skills appropriate to his/her customer populations and departmental services.

Directly responsible for the overall administration, coordination, and evaluation of the patient registration;

Greets visitors/patients;

Check-in process;

Check-out process;

Insurance verification process;

Informs patients of costs for care being provided;

Guides them to appropriate resources for further information.

Answers telephones

Relays messages.

Has knowledge of commonly used concepts, practices and procedures.

Relies on instructions and pre-established guidelines to perform the functions of the job.

Prepares patients for exams by assisting with dressing and undressing, positioning patients for exams and escorting patients to and from the exam rooms.

Prepares exam rooms.

Must be able to interact compassionately and effectively with people who range from healthy to critically ill.

Has knowledge of commonly used concepts, practices and procedures.

May be required to start IVs; dependent on modality

Relies on instructions and pre-established guidelines to perform the functions of the job.

Demonstrates competency in the performance of job related skills appropriate to his/her customer populations and departmental services.

Duties as assigned.

II. CUSTOMER SERVICE EXPECTATIONS: Demonstrates competencies in customer service and an understanding SimonMed Imaging code of conduct and culture.

III. EQUIPMENT: Utilizes and operates equipment and mechanical devices which provide for a functional, effective, and safe environment.

IV. JOB RELATED AND PROFESSIONAL GROWTH: Adheres to policies, procedures, guidelines relative to departmental operations. Participation in specific activities for the promotion of self-growth or the enhancement of a positive image.

V. QUALITY: Applies the standards of practice/performance in the work setting to achieve positive outcomes.

MINIMUM QUALIFICATIONS: Requires a high school diploma or its equivalent and 0-2 years of related experience. Must be able to communicate effectively with physicians, patients, and the public and be capable of establishing good working relationships with both internal and external customers.

PHYSICAL DEMANDS: This position may require duties including lifting and carrying up to 40 pounds, sitting for prolonged periods of time, with frequent standing and walking. Good visual and auditory acuity as well as good manual dexterity and the ability to be readily understood are essential. Must be able to work in an environment with multiple deadlines and priorities. Must be able to work in a stressful environment.

DRESS ATTIRE: Business Casual

Greet and welcome patients and visitors in a friendly and professional manner.

Respond to patient and caregivers' inquiries compassionately and respectfully.

Collect and process necessary forms, such as insurance details, medical histories, and consent forms.

Collect co-pays, process payments, and verify insurance information for billing purposes.

Communicate with patients, radiologists, or technologists regarding patient needs or appointment changes.

Update and maintain accurate patient files, both physical and electronic, while ensuring confidentiality and compliance with HIPAA regulations.

Answer phone calls and relay messages.

Assist with administrative tasks including filing, faxing, and scanning documents.

Other duties as assigned.

High school diploma or equivalent required.

2+ years related experience preferred.

Prior healthcare experience preferred.

Excellent customer services skills with the ability to be empathetic to patient needs.

Ability to show genuine concern and understanding towards patient circumstances.

Strong communication skills, with ability to listen actively, while entering and verifying data.

Ability to handle difficult situations with patients or staff, finding amicable solutions to scheduling issues, billing problems, or patient concerns.

Attention to detail, time management and organizational skills required.

Maintain composure under pressure when dealing with challenging patient situations calmly.

Ability to solve problems, multitask and work in a fast-paced environment.

Dependability, reliability and teamwork are key success factors.

Knowledge of healthcare insurance plans, medical terminology, and billing processes preferred.

Knowledge of HIPAA regulations and patient confidentiality standards preferred.

Familiarity with Electronic Health Records (EHR) systems and insurance verification software preferred.

This position may require lifting and carrying up to 40 pounds, sitting for prolonged periods of time, with frequent standing and walking.