Director, Customer Insights & Research

SKIMS is a solutions-oriented brand creating the next generation of underwear, loungewear, shapewear, and essentials. We are setting new standards by delivering technically innovative, comfort-driven products with elevated design for everybody.

At the intersection of culture, innovation, and commerce, SKIMS is a global brand redefining modern apparel. Our teams are built on creativity, collaboration, and operational excellence, and we are committed to fostering an inclusive, high-performance environment where ambitious, curious, and values-driven individuals can do the best work of their careers.

As we continue to scale globally, our HQ teams play a critical role in shaping strategy, building world-class infrastructure, and driving sustainable growth across markets.

SKIMS is seeking a strategic and highly experienced Director, Customer Insights and Research to lead our consumer research function and bring the voice of the customer into critical business decisions.

This leader will build a comprehensive understanding of SKIMS customers—who they are, what they need, how they experience the brand, and what motivates their behavior. The role will establish an integrated consumer research program that combines qualitative research, quantitative research, behavioral data, and ongoing customer listening.

The ideal candidate is an expert consumer researcher, an influential business partner, and a compelling storyteller. They will translate customer insights into clear implications for product development, merchandising, marketing, digital experiences, retail, loyalty, and the broader customer journey.

This role will partner closely with leaders across Merchandising, Planning, Design, Production, Digital Product, Marketing, Commercial Teams (e.g. Digital, Retail), Operations, and Data and Analytics.