Power Platform and Copilot Studio Developer

SkyePoint Decisions is seeking an experienced Power Platform and Copilot Studio Developer to serve as the primary developer for an AI-powered email triage and security advisory capability within the Department of State. This role is responsible for the end-to-end build of a Power Automate email monitoring workflow, Microsoft Copilot Studio conversational agent, SharePoint knowledge base connectors, and ServiceNow ITSM bidirectional integration.

• →Design, build, and test Power Automate flows to monitor a shared Exchange Online mailbox, extract email content, classify request type, and route to appropriate Copilot Studio topics.
• →Build and maintain Microsoft Copilot Studio conversational topics covering the top 20 advisory use cases including CVE remediation, patch guidance, legacy protocol elimination, and security hygiene. 
• →Implement SharePoint Online knowledge base connectors using Azure AI Search for RAG-based retrieval against program playbooks, CISA KEV feed, NVD data, and vendor advisories.
• →Implement ServiceNow ITSM bidirectional integration: ticket search/lookup by CVE, asset, or user data extracted from email; ticket context retrieval for AI prompt enrichment; ticket update with correspondence, AI-generated guidance, analyst name, and case ID.
• →Build the program analyst human validation queue — the review and approve workflow that gates AI responses before delivery to users.
• →Implement CUI data extraction and vaulting logic — stripping IP addresses, hostnames, and usernames before AI processing and preserving them in a separate audit log.
• →Integrate auto-acknowledgment flow generating YYYY-NNNN case IDs and immediate responses to senders.
• →Build the SharePoint case log that captures every inbound email, request classification, AI confidence score, response status, and resolution summary.
• →Coordinate with the Azure OpenAI / AI Engineer on prompt context assembly and with the ServiceNow Developer on SNOW API integration.
• →Support the Day 30, Day 60, and Day 90 demonstrations to program leadership.
• →Produce technical documentation for handoff to DOS staff and steady-state operations. 

• 5+ years of experience with Microsoft Power Platform including Power Automate and Power Apps in enterprise environments.
• 3+ years of experience with Microsoft Copilot Studio (formerly Power Virtual Agents) including topic design, entity extraction, and adaptive cards. 
• Demonstrated experience building Power Automate flows against Exchange Online / Office 365 mail connectors. 
• Experience with SharePoint Online data connectors, SharePoint Lists, and SharePoint document library integrations in Power Platform. 
• Experience with REST API integrations from Power Automate including custom connectors and HTTP actions. 
• Demonstrated ability to work in Microsoft 365 GCC High (Government Community Cloud) environments. 
• Active Top Secret security clearance OR ability to obtain TS within program timeline (interim clearance accepted to start).
• US Citizenship is required.

• Active Top Secret clearance.
• Experience with ServiceNow ITSM REST API including record search, read, and update operations from Power Automate or similar tools.
• Experience with Azure AI Search (Cognitive Search) and vector embedding in GovCloud environments. 
• Experience delivering solutions within 90-day rapid development timelines. 
• Familiarity with CISA KEV, NVD APIs, and cybersecurity advisory content. 
• Microsoft Power Platform certifications (PL-200, PL-400 or equivalent). 

• At SkyePoint, we go B.I.G. (beginning in GRATITUDE) by recognizing all we have and giving back to our employees, families, and communities. It instills a positive mindset that permeates all we do. By beginning in gratitude, SkyePoint can continue to spread living in gratitude each day.
• Great Benefits: Several insurance options including HMO and High Deductible plans with Health Savings Accounts [HSAs], Flex Spending Accounts [FSAs], Full Dental Plans, ST/LT Disability, Life Insurance, floating federal holiday options, and 401k matched
• Certificate Incentive Program: To promote professional development, we recognize and reward employees who obtain new certifications aligned with business needs.
• Flexible Work Environment

SkyePoint Decisions is an established ISO 9001:2015 and ISO/IEC 27001:2013 certified small business and appraised at CMMI Level 3 for Services and Development. We possess a common vision of excellence and foster a collaborative team culture built upon individual performance and accountability. We invest in our people and systems to create value for our clients. It is the SkyePoint Way. We are grateful for the opportunity to work with exceptional people and give back to the communities we serve. Our employees value the flexibility at SkyePoint that allows them to balance quality work and their personal lives.

SkyePoint Decisions is a participating E-Verify Employer. 

U.S. Citizenship is required for most positions.

Equal Opportunity Employer/Veterans/Disabled.

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