Onsite Deskside Engineer - South San Francisco, California

At Slipstream Life Sciences we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations.

Slipstream’s industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth.

About the Opportunity

We’re looking for an experienced Deskside Engineer to provide high-quality, hands-on IT support within a collaborative, fast-paced environment in South San Francisco.

This is an ideal opportunity for an IT professional with 3+ years of desktop or technical support experience who enjoys solving problems, working directly with users, and taking ownership of technical issues from initial troubleshooting through resolution.

You’ll serve as a trusted, onsite technology resource - supporting Windows and iOS environments, troubleshooting hardware and connectivity issues, managing user access, and ensuring employees have the technology and support they need to work effectively.

What You’ll Do

As a Deskside Engineer, you’ll provide responsive, customer-focused technical support while diagnosing and resolving a variety of hardware, software, access, and connectivity issues.

Key Responsibilities

• Provide hands-on deskside support for desktops, laptops, printers, mobile devices, and other peripherals.
• Troubleshoot Windows operating systems and iOS devices.
• Diagnose and resolve hardware, software, connectivity, and user-access issues.
• Support user accounts and access through Active Directory.
• Troubleshoot basic networking issues involving TCP/IP, DNS, DHCP, VPN, and network connectivity.
• Use remote support tools to diagnose and resolve technical issues when appropriate.
• Create, manage, document, and resolve support requests through Freshservice.
• Research unfamiliar or complex technical issues and identify effective solutions.
• Clearly communicate technical information to users with varying levels of technical knowledge.
• Document troubleshooting steps, resolutions, and recurring issues.
• Collaborate with other IT team members while independently managing assigned issues.
• Identify opportunities to improve the overall end-user technology experience.

What We’re Looking For

• 3+ years of experience in deskside support, desktop support, IT support, or a similar technical support role.
• Strong working knowledge of Windows operating systems.
• Experience supporting iOS devices.
• Hands-on experience troubleshooting desktops, laptops, printers, and peripherals.
• Experience with Active Directory and user account management.
• Working knowledge of TCP/IP, DNS, DHCP, VPNs, and basic networking concepts.
• Experience using remote desktop/support tools.
• Experience working within an IT ticketing environment; Freshservice experience is a plus.
• Strong troubleshooting, research, and problem-solving abilities.
• Excellent written and verbal communication skills.
• Strong documentation skills and attention to detail.
• Ability to prioritize issues and work independently while contributing to a collaborative team.

Education

Bachelor’s degree in Information Technology, Computer Science, or a related field preferred, or equivalent relevant experience.

The Person Who Will Thrive Here

You’re someone who genuinely enjoys figuring out why something isn’t working - and making sure it works before you walk away.

You learn new technologies quickly, communicate clearly, and understand that excellent IT support is as much about the user experience as it is about the technology. You’re patient when explaining technical issues, comfortable taking ownership of a problem, and equally comfortable collaborating with teammates when a solution requires additional expertise.

You’re self-motivated, organized, detail-oriented, and willing to step up and lead when needed while remaining a strong team player.

Why This Role?

This is an opportunity to move beyond transactional help-desk support and become a highly visible, trusted technology partner to onsite users. You’ll work across a broad range of technologies and issues, build relationships with the people you support, and have the autonomy to research problems and drive them through resolution.

Location: South San Francisco, California
Work Arrangement: Onsite
Experience Level: 3+ years of relevant IT support experience

Benefits

• 401k match
• Comprehensive group health, dental, vision benefits
• Life insurance/LTD
• Discretionary PTO
• Salary: $70,000-$75,000

Slipstream is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation or identity, national origin, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Slipstream makes hiring decisions based solely on qualifications, merit, and business needs at the time.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.