Channel Partner Business Operations Analyst

London,LondonFull-Timemid

OperationsOperations Analyst

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Quick Summary

Overview

Who are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications.

Technical Tools

OperationsOperations Analyst

Who are we?

Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.

The Channel Partner Business Operations Analyst is responsible for supporting the operational execution, data integrity, and performance visibility of the global channel partner organization.

Reporting to the Global Operations Director, Channel Partners, this role acts as the analytical and operational backbone of the channel business — enabling accurate forecasting, consistent reporting, and scalable process execution across partner recruitment, enablement, and renewals.

This is a highly cross-functional role, working closely with Channel Sales, Partner Success, Enablement, Finance, and RevOps teams to ensure the channel operates with rigor, clarity, and accountability.

Support accurate forecasting and performance tracking across the partner ecosystem.
Maintain and validate partner pipeline and renewal forecasts
Track performance across key metrics including ARR, renewals, and partner contribution
Identify gaps, risks, and inconsistencies in forecasting data
Partner with CAMs and PSMs to improve forecast accuracy and discipline

Deliver actionable insights to support decision-making and channel performance management.
Build and maintain dashboards for partner performance, pipeline, and renewals
Analyze trends across partner productivity, activation, and retention
Support QBRs and executive reporting with data-driven insights
Provide ad hoc analysis to support strategic decisions

Ensure data integrity and operational consistency across channel systems.
Maintain data accuracy within Salesforce and partner systems (PRM where applicable)
Support deal registration, partner attribution, and renewal tracking processes
Identify and resolve data quality issues impacting reporting and forecasting
Partner with RevOps & Enterprise/Business Applications Teams to align on data models and definitions

Support the implementation of scalable, standardized channel processes.
Execute and enforce operational processes across onboarding, forecasting, and renewals
Support governance frameworks and rules of engagement across partner teams
Document and maintain standard operating procedures (SOPs)
Ensure global consistency while supporting regional execution needs

Act as a coordination point across channel and internal functions.
Partner with Finance on ARR tracking, renewals, and reporting accuracy
Support CAM, PEM, and PSM teams with operational insights and data needs
Collaborate with Marketing and Product teams on partner performance visibility
Align with Cross Functional Operations & Enterprise/Business Applications Teams on reporting standards, tooling, and automation

Continuously improve operational efficiency and scalability.
Identify bottlenecks and inefficiencies in current workflows
Recommend and support automation of manual processes
Contribute to the evolution of channel operating frameworks
Support system enhancements and tool optimization initiatives

3–5+ years of experience in Business Operations, Revenue Operations, Channel Operations, or Sales Operations roles
Experience working in a B2B SaaS or recurring revenue environment, preferably within a channel or partner-led GTM model
Proven track record supporting forecasting, pipeline management, and performance reporting in a sales or partner organization
Hands-on experience working with CRM systems (Salesforce preferred) and reporting/BI tools (e.g., Tableau, Power BI, Looker)
Experience supporting cross-functional teams including Sales, Finance, Marketing, and RevOps
Demonstrated ability to manage and improve data quality, reporting accuracy, and operational processes
Experience working in global or matrixed organizations with multiple stakeholders and regions is a plus
Experience contributing to or supporting the rollout of operating frameworks, governance models, or process standardization initiatives
Exposure to partner ecosystems (resellers, MSPs, alliances) and partner lifecycle metrics (activation, productivity, retention)

Location & Eligibility

Where is the job

London

Hybrid — some on-site time required

Who can apply

Same as job location

Listing Details

Posted: April 29, 2026
First seen: April 29, 2026
Last seen: May 5, 2026

Posting Health

Days active: 5
Repost count: 0
Trust Level: 58%
Scored at: May 5, 2026

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Smarsh

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Smarsh is a leader in digital communications governance and archiving, offering solutions that help organizations manage compliance with regulations while harnessing insights from their communications data.

Employees

3k+

Founded

2001

Domain

smarsh.com

Jobs

View 38 jobs

View company profile

Salary

GBP 52000–64000

per year