Smarsh1mo ago

USD 127539–170805/yr

Salesforce Functional Architect

United StatesRemoteFull-Timemid

OtherSalesforce Functional Architect

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Quick Summary

Overview

Who are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications.

Technical Tools

OtherSalesforce Functional Architect

Who are we?

Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.

Summary

We’re hiring a Salesforce Functional Architect to own platform architecture, automation standards, and data modeling across Sales Cloud, Service Cloud, CPQ, Billing and cross-cloud processes.

You are not here to crank tickets. You are here to design patterns, review work, and ensure that automation remains powerful without becoming fragile.

You’ll partner closely with the Salesforce Platform Manager, and Salesforce Technical Architect to keep the platform coherent as complexity grows.

Enterprise Salesforce Leadership

Own functional architecture across: Sales Cloud, Service Cloud, Revenue Cloud (CPQ & Billing), Experience Cloud (as applicable) Design scalable, multi-cloud Salesforce solutions aligned to enterprise architecture and lead global CRM transformation initiatives.

Business & Stakeholder Leadership

Serve as functional lead for Revenue, Finance, and Enterprise Applications.

Own CRM and Revenue Cloud roadmap and prioritization.

Oversee system integrators and managed service providers.

Mentor admins and business analysts.

Drive measurable business outcomes, not feature delivery.

Automation & Architecture

Own Flow-first automation strategy: When to use Flow vs Apex vs configuration and How automation is structured, layered, and reused.

Establish and enforce automation patterns, naming conventions, and guardrails.

Prevent “Flow sprawl” and logic duplication.

Appropriate governance and usage of Salesforce AI tooling.

Data Model & Core Objects

Own core data models across Sales, Accounts, Opportunities, Cases, Contracts, etc.

Ensure scalability, reporting integrity, and clean integrations.

Anticipate downstream impacts of schema changes.

Design Governance

Review and approve designs for complex initiatives.

Act as escalation point for architectural trade-offs.

Mentor admins and developers.

What Success Looks Like

Automation is readable, testable, and explainable.

New team members can onboard without fear or overwhelm.

Major changes don’t introduce regressions.

Salesforce feels like a platform, not patchwork.

10+ years of hands-on Salesforce experience with progression into architecture-level ownership.

Deep expertise in Sales Cloud and/or Service Cloud data models and automation design.

Experience with Salesforce CPQ and Billing solutions.

Experience with Agentforce and / or Einstein.

Experience working with sales, revenue, finance, and product management stakeholders, preferably in a subscription (SaaS) environment.

Advanced proficiency in Flow (record-triggered, scheduled, subflows, orchestration) in high-complexity environments.

Proven experience designing scalable, layered automation architectures (modular, reusable, bulk-safe)

Strong data modeling skills with an understanding of long-term reporting and integration implications.

Experience preventing and resolving automation conflicts (recursion, order of execution, duplication)

Clear judgment on declarative vs Apex trade-offs; comfortable partnering with technical engineering leads.

Experience supporting large user bases and high-volume environments, with complex permission management requirements associated with scaled organizations.

Ability to translate ambiguous business processes into durable system behavior.

Experience establishing governance standards (naming conventions, documentation, release discipline)

Relevant Salesforce certification(s) and the ability to explain how those certifications will guide you to success in this role.

Listing Details

Posted: February 24, 2026
First seen: March 26, 2026
Last seen: April 22, 2026

Posting Health

Days active: 27
Repost count: 0
Trust Level: 51%
Scored at: April 22, 2026

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Smarsh

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Smarsh is a leader in digital communications governance and archiving, offering solutions that help organizations manage compliance with regulations while harnessing insights from their communications data.

Employees

3k+

Founded

2001

Domain

smarsh.com

Jobs

View 47 jobs

View company profile

Salary

USD 127539–170805

per year