Healthcare Skilled Intake Specialist

PH·Cebu CityRemotemid

OtherIntake Specialist

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Overview

WHAT YOU'LL OWN Handle inbound and outbound calls, emails,

Technical Tools

OtherIntake Specialist

Handle inbound and outbound calls, emails, and chats for healthcare-related inquiries
Gather accurate patient information and verify insurance coverage and eligibility
Guide patients through the intake process with clarity, empathy, and professionalism
Coordinate with internal teams to ensure seamless patient transitions and follow-throughs
Accurately document all interactions and maintain compliance with healthcare standards
Resolve concerns promptly while maintaining a high standard of patient care

3+ years of experience in a healthcare, medical, or call center environment (Required)
Knowledgeable in medical terminology, insurance verification, or prior authorization is a strong plus
A compassionate communicator — you make people feel safe and well-taken-care-of
Detail-oriented and accurate, especially when it comes to sensitive patient information
Comfortable navigating multiple systems and managing high call volumes
HIPAA-aware and committed to confidentiality and compliance
Flexible with shifting schedules and reliable in a fully remote setup

~1 min read

✓Full-time remote work with a complete WFH support program

✓Maxicare HMO + PhilHealth coverage

✓SIL, PTO, and a special birthday leave

✓Paid vacation leave

✓Zero-interest employee loan program

✓Performance bonuses and merit-based recognition

✓Monthly Gen Pow-Wows and team engagement events with prizes

✓Arvios Leadership Development Academy and workshop programs

✓Monthly 1-on-1 touchbase calls with your HR partner

~1 min read

Stable internet connection with at least 100 Mbps postpaid
Laptop/Computer Specs: (at least 16GB RAM and Intel i5 core processor equivalent or up)
Noise-Cancelling Headset
Dual Monitor is mandatory
Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup