Cloud Support Engineer, AI/ML (Night Shift)

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OtherCloud Support Engineer

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Quick Summary

Requirements Summary

This role works the 4th / night shift, typically starting at 10:00 PM IST Participation in pager duty rotations during nights, weekends,

Technical Tools

OtherCloud Support Engineer

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.

Nice to Have

~1 min read

Excellent written and verbal communication skills in English, with strong attention to detail

In-depth knowledge of at least one major cloud provider's ecosystem

Working knowledge of Python and relevant ML libraries

An intermediate understanding of LLMs and their enterprise applications

Understanding of software development principles, including object-oriented programming and version control (Git, GitHub, GitLab)

Understanding of RESTful APIs and web services

Familiarity with MLOps practices and tools

Experience in a 24x7 support environment, including technical case escalation, incident management, and on-call rotations
Background supporting an RDBMS, and familiarity with database release management
Understanding of machine learning foundations — neural networks, statistics, and optimisation — and of optimising model performance, scalability, and efficiency
Production experience with frameworks such as Pandas, NumPy, scikit-learn, XGBoost, LightGBM, PyTorch, TensorFlow, or Keras
Working experience with Jupyter Notebooks
Experience with development tools and IDEs (Visual Studio Code, Eclipse, IntelliJ IDEA)
Experience with API tooling such as Swagger/OpenAPI, Postman, and API Gateway
Experience with data visualisation tools — Tableau, Power BI, matplotlib, seaborn, or Plotly
Understanding of big data technologies such as Hadoop or Spark
Understanding of event-driven architectures and microservices
Knowledge of authentication and authorisation protocols such as OAuth and JWT

Requirements

~1 min read

This role works the 4th / night shift, typically starting at 10:00 PM IST
Participation in pager duty rotations during nights, weekends, and holidays
Applicants should be flexible with schedule changes to meet business needs

Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact?

For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com