Application Support Analyst

ABOUT US
Develop your career and come work with a large international bank expanding its activities in Montreal!  
Societe Generale Group counts 130,000 employees located in more than 60 countries around the globe.  
Present in Canada since 1974, Societe Generale Canada Technology and Service center are rapidly growing to support the group's global activities. 
Société Générale has positioned itself as a frontrunner in supporting the energy transition and carbon net zero financing.

ABOUT THE JOB
What are you applying for?
This is a central and dynamic position as you will provide technical and functional support for the structured finance applications that are used by senior bankers, as well as risk and operations analysts in New York.
Great communication, social skills, and knowledge of ITIL best practices are essential as you will be responsible for supporting and maintaining these applications. 

What will be your day-to-day?
When you open your laptop, you’ll do a morning check to make sure production is stable before the financial markets open.
During the day you will maintain the user’s ticket backlog using Unity. You can also be contacted directly by users for live production incidents where you will need to use your problem-solving skills to troubleshoot the applications.
Be ready to learn the key Production Support practices and get financial expertise with experienced professionals.
You will perform the end of day checks to ensure the Production is stable before Asian markets open.
There is never a typical day at Société Générale, but that's why we love it here!  

Some of your tasks will be : 
•    Review/Provide timely resolution of functional and technical issues and report incidents to the appropriate chain of command.  End users are Sales, Traders, Front, Middle and Back Office
•    Respond to end users within timeframe dictated by the severity of the problem, document and track (case histories, issues, and action steps)
•    Timely reporting of production status to client and IT management
•    Partner with support teams (NY/Bangalore/Paris) on release management
•    Effectively manage the Client Relationship with the end user community
•    Communicate with users regarding application outages and upcoming events like release, project
•    Understand regulatory environment and constraints
•    Ensure disaster recovery plans are documented and tested at least 2x per year

What we do differently at Société Générale
In addition to your day-to-day, you will get the opportunity to step up and take your technology expertise or functional expertise to the next level by dedicating time to work on the feature team backlog or working on automation.
As necessary and depending on your capabilities, you may be asked to contribute to the software development processes such as testing, bug fixing, deploying, and configuring new features.

What are we looking for ? 
We are looking for a fast learner motivated professional who will help us manage the user communication. 
If you are a team player and want to acquire lot of different competencies as well as leverage on your technical and functional skills to accomplish your daily activities you may be a good fit for our team !  
Technical Stack  
SQL | JAVA |C# | KIBANA | ELASTICSEARCH | AUTOSYS | UNIX | WINDOWS SERVER
Functional Stack  
LoanIQ | Loan Activities

What does it take to get the job?
•    Bachelor's Degree in computer science, engineering, or equivalent job experience
•    Excellent communication skills
•    Ability to troubleshoot complex technical and functional issues
•    Experience in SQL

In addition, it is a plus if you have: 
•    At least 5 years in an Application Support position
•    ITIL certification
•    Track record of delivering continual improvements & automations     
•    Knowledge of structured finance domain

LANGUAGE: 

Ability to communicate in English, both orally and in writing, is a requirement as the person in this position will need to collaborate regularly with colleagues and partners in the United States. 

Due to US Federal Securities law that may apply to this position, candidates who will apply for this position may be required to submit to an enhanced background screening, including the collection of their fingerprints by a third-party vendor selected by the Financial Industry Regulatory Authority ("FINRA").

Societe Generale is committed to offering an inclusive recruitment experience to all candidates. If you require any reasonable accommodations during the recruitment process, please do not hesitate to let our Recruiters know.

OUR CULTURE: 
At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities, and the world in which we live, because relationships are at the heart of how we operate. For more information about our Culture and Conduct initiatives, please visit this link (https://americas.societegenerale.com/en/careers/get-know-culture/)

D&I: 
Our Diversity & Inclusion Mission: Recruit, develop, advance, and retain a diverse workforce that is united in our efforts to enhance our competitive position and deliver innovative solutions to our clients.
Our Diversity & Inclusion Vision:

• Engaged workforce that is demographically diverse in a way that reflects the communities in which we operate
• Inclusive culture and workplace that recognizes employees' unique needs and utilizes their diverse talents
• Engage our community and marketplace, and position the organization to meet the needs of all its clients

For more information about our D&I initiatives, please visit this link (https://americas.societegenerale.com/en/careers/get-know-diversity/)