Chief Client Experience Officer

Poland·Warsawexecutive

OtherClient Experience

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Overview

Social Discovery Group (SDG) is a group of social discovery companies. SDG solves the problems of loneliness, isolation, and disconnection - transforming virtual intimacy into the new normal.

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OtherClient Experience

Social Discovery Group (SDG) is a group of social discovery companies. SDG solves the problems of loneliness, isolation, and disconnection - transforming virtual intimacy into the new normal. SDG’s products redefine the way people interact and connect with one another.

Our portfolio includes social entertainment platforms designed to connect people online across different cultures and regions of the world.

Define and lead the Customer Experience strategy across customers and partners.
Drive Retention, LTV, customer engagement, and customer trust by leading strategic customer experience initiatives.
Define the target-state customer experience, identify friction points across the customer journey, and drive cross-functional improvements.
Build a company-wide Customer Experience operating model with clear ownership, metrics, governance, and decision-making processes.
Establish and monitor customer and business KPIs, ensuring customer experience initiatives contribute to retention, LTV, profitability, operational efficiency, and long-term business growth.
Lead Customer Success, Product Design, Partner Experience, Service Quality Operations, and AI-powered partner solutions.
Drive organizational transformation by aligning Product, Marketing, CRM, Operations, and Customer Success around a unified customer experience strategy.

10+ years in Customer Experience, Product Strategy, Product Management, Customer Success, or related executive leadership roles within large-scale consumer digital businesses.
Proven success improving Retention, LTV, customer engagement, profitability, and other core business metrics through customer experience transformation.
Strong understanding of customer lifecycle management, business economics, unit economics, and the relationship between customer experience initiatives and P&L outcomes.
Demonstrated success building and scaling customer-centric organizations while leading large transformation programs.
Experience influencing executive stakeholders and delivering results through cross-functional collaboration rather than direct authority.
Experience working across international markets with fluent Russian and English.