CRM & Content Assistant, Soho Home

United Kingdom·Londonmid

OtherAssistant

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Quick Summary

Overview

Key Responsibilities.. Assist with the end-to-end process of planning, creation, and deployment of email marketing campaigns and on-site content.

Technical Tools

OtherAssistant

Responsibilities

~2 min read

→Assist with the end-to-end process of planning, creation, and deployment of email marketing campaigns and on-site content.
→Build emails in our CRM platform to exacting standards, ensuring all product information and links are correct for localised audiences.
→Support the CRM & Content Executive in building on-site content, including homepages, landing pages, editorials, and seasonal imagery refreshes.
→Work closely with the Ecommerce team to manage product featured in marketing communications, ensuring stock is available or pre-order is requested.
→Support the email and homepage sign-off process by creating and maintaining mock-ups in Figma. Assist with the management of marketing assets and copy, as well as keeping status trackers up to date.
→Assist in testing email campaigns across devices before deployment.
→Support the CRM & Content Executive with managing the relationship between the email channel and content on-site, ensuring the customer journey between the two is seamless and coherent.
→Support with weekly campaign reporting and using Contentsquare to provide actionable insights.
→Complete regular site walks and check product in imagery and carousels is in stock across locales.
→Support with identifying website bugs and areas for improvement. Liaise with our product development team on fixes and help with testing.
→Assist with visual merchandising of the website.
→Support seasonal and ad hoc marketing projects as required.

Requirements

~1 min read

Previous experience in a marketing, CRM, content, or ecommerce support role.
Robust understanding of online marketing and ecommerce.
Strong attention to detail and organisational skills and able to deliver high-quality work.
Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
Analytical mindset and comfortable working with data.
Strong communication skills, collaborative, and able to work in cross-department teams.
Proficiency in Microsoft Office.

Previous experience using Ometria CRM.
Previous experience using a Content Management System.
Previous experience using design tools such as Figma.
Basic understanding of HTML/CSS.
Previous experience using Google Analytics and Contentsquare.
A genuine interest in interiors, homeware, design, or luxury retail.

What We Offer

~1 min read

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.

✓Soho Friends Membership

✓50% off Food & Drink, 7 days a week

✓Staff Room Rates

✓Private Health and Dental Care

✓Weekly Pay

✓Life Assurance

✓Up to 50% Staff Discount on Cowshed & Soho Home

✓In Office Dog Policy on Fridays

✓Season Ticket Loan

✓Christmas Office Closure

✓In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.

✓Free Counselling Sessions

✓Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.

✓Continuous training to develop yourself personally and professionally

✓Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more

✓Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.