Front Desk Supervisor - Soho House Austin

The Front Desk Supervisor is responsible for supporting and providing direction and leadership to the hotel  Front Desk operations team for Soho Warehouse. A successful Front Desk Supervisor will be a proactive and resourceful team player who is knowledge about our House and the Nashville community. 

• →Develop relationships with guests, group contacts, members and other guests in order to provide personalized Soho House service.
• →Over see scheduled shift and insuring all tasks are delegated and completed.  
• →Resolve customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• →Respond to guests’ requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience.
• →Assist in the training, development, coaching, and mentoring for the department
• →Communicate within department as well as other departments on crucial matters
• →Assure the proper handling of VIPs. Protect their privacy and confidentiality.
• →To ensure the company culture is visible in all aspects of the business.
• →Take action in all matters related to the safety, security, satisfaction and well-being of employees, hotel guests and property. Responds swiftly and effectively in any hotel emergency of safety situations
• →Comply with all hotel policies, standards and local laws
• →Greet guests and checking them into and out of the Hotel.
• →Be fully knowledgeable of room types, room descriptions, rates and availability.
• →General phone etiquette.
• →Present any messages or packages.
• →Offer bell attendant assistance and luggage storage facilities, offering to have the guest’s car brought to the door.
• →Offer assistance in arranging transportation.
• →Perform all concierge duties as required including, but not limited to; booking cars, tickets to shows, restaurant reservations, spa reservations, etc.
• →Regular and reliable attendance.

• At least 1 year of Front Desk experience in a similar industry.
• Must be okay with multi-tasking, answering high-volume phone lines and answering inquiries professionally (face to face), timely and to the best of your abilities.
• Quick learner or have OpenTable, Salesforce, Google Sheets and/or Opera
• Problem solving skills and bring conflict resolution to any anticipated or current matter
• Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment
• Strong communication skills and ability to understand and follow written and verbal instructions
• Flexible schedule and ability to work nights, weekends and holiday’s (as needed)

• Must be able to seize, grasp, turn and hold objects with hands
• Must be able to work on your feet for at least 8 hours
• Fast paced movements are required to go from one part of the club to others
• Must be able to move, pull, carry or lift at least 20 pounds
• Occasionally kneel, bend, crouch and climb as required