Membership Manager

Tel Avivmid

OtherMembership Manager

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Quick Summary

Overview

The Role… As Membership Manager at Soho House TLV you will be responsible for directly building and defining the local membership community to ensure the membership culture,

Technical Tools

OtherMembership Manager

Foster events and experiences that maintain the Soho House magic and promotes member engagement
Act as the face of the House to members and be available to respond positively to all inquiries and needs of our guests and ensure timely resolutions to any issues they may have
Evaluation of membership applications; competent on Salesforce platform
Schedule and host member introductions and visits at the House, whether potential members or relevant personalities of the city
Facilitate access to the club for visiting high profile members and personalities (as well as a limited number of guests), ensuring they receive good service and enjoy their time as our guests
Support Head of Membership & Communications with the hosting of committee meetings on a quarterly basis
Introduce members to the key people and line staff within the House
Connect with local agents, brands or organizations within the city regarding events or any special action related with creativity
Connect with key members or highlighted people of the city to add value to the Houses and gather community and opportunities
Follow up on creative initiatives of interest to bring them to the House
Recommend special actions to Member Events Manager and gatherings related with creativity such us art exhibitions, live music or dj sets, talks, dinners, gastronomic pop-ups, etc.
Partner with all internal stakeholders by communicating and engaging all areas of the operation to support the member experience, including the marketing, food and beverage, finance, people and development and IT teams
Gather feedback about the club (levels of service, facilities and member perceptions) as well as participate in delivering solutions that can manage expectations and support a better experience
Liaise when necessary to resolve any issues with cards, payments or applicant paperwork
Work on curated content for our comms, whether the SH.APP or any other channel

Requirements

~1 min read

Minimum of 2+ years’ relative experience with a proven track record of leading a professional, efficient, high quality, service-oriented operation

A long-term city resident with extensive knowledge of the local area.
Flexible schedule including weekends.

Strong organizational and management abilities
Daily use of the Microsoft Office, Salesforce, and other systems
Adaptable in various situations
Professional manner and attitude
Friendly and approachable
Strong written and oral communication skills
Leadership skills to motivate and develop staff and to ensure accomplishment of goals. Able to set priorities, plan, organize, delegate, and control.
Ability to work effectively under time constraints and deadlines.
Passionate about the Soho House upholding its standards and core ethos.