Rooms Reservation Agent

We are looking for an experienced full time Rooms Reservations Agent, to join our Soho Support Team. This position would suit someone with experience in room reservations, who is adaptable and thrives in a fast-paced working environment.

• To effectively handle all incoming calls and email enquiries for room reservations for Soho House properties, converting enquiries to bookings and in line with mystery shop guidelines.
• Accurate data entry, ensuring that all guest records are correctly inputted at all times, without exception.
• To be commercially aware and able to offer recommendations on services. Keeping up to date with all promotions and special offers across the business.
• To ensure that Soho House reputation is second to none within the industry in terms of customer experience by continually exceeding guest expectation and providing service excellence.
• To undergo any training needed to achieve the above responsibilities

• Previous experience in a Reservations Agent role or similar - telephone based customer service experience essential.
• Previous experience with Opera is desirable.
• Excellent attention to detail and administration skills
• Previous experience of working with high profile/VIP guests
• Experience of working in a 5 star/luxury hotel is ideal, but not essential
• Problem solving skills and previous experience of managing complaints efficiently
• Excellent reading, writing, and oral proficiency in the English language
• Excellent time management skills with the ability to prioritise tasks and meet deadlines
• Sufficient knowledge of Microsoft Office