Ambassador, Solaire Club

The Solaire Club Ambassador is responsible for providing the highest quality of service to our VIP customers, being reliable, possessing a positive attitude, being skilled at conversation, being able to enjoy talking to a stranger and being able to think on your feet. Provide exceptional customer service. Meet and greet all valuable members of our exclusive premium Mass gaming area. Seat guests at their preferred location, assist in helping an available seat, or identify trends. Remember the guest’s name, preferred game type, favorite drink, food, and cigarette. Assist in issuing an order with F&B during busy periods to help expedite service. Possibly bring a drink order to a guest during peak periods Identify good and regular patrons and provide a high standard of customer service to generate frequent visits. Always establish a warm rapport and willingness to listen and act with a smile and positive attitude with patrons. Anticipating patrons’ needs and problems at Solaire Club and acting effectively, patiently, and willingly. Provide information about facilities, amenities, entertainment, events, and promotions taking place within the premises and on the property. Encourage customers to enjoy themselves at the gaming tables and slots. Build and maintain good rapport with Player Development Team, Solaire Rewards Club Representatives, F&B personnel, Table Games Team, Slots Ambassadors, Cage personnel, and Security to ensure the ultimate guest experience. Act in accordance with Solaire policies and procedures without any intimidation to customers Report any incidents and provide customer feedback to Superiors Requirements Bachelor’s degree in marketing or any Business-Related course Good communication and presentation skills Background in gaming / hospitality events management is an advantage. 1 – 2 years experience in Hospitality industry