Customer Support Working Student (f/m/d)

Solaris is Europe's leading embedded finance platform. Solaris’ full German banking license and proprietary modular B2B tech stack empowers its partners – from SMEs to large, multinational, non-financial companies – to offer compliant, customer-centric banking services, providing seamless experiences to customers across all industries. Founded in 2016, Solaris pioneered the Banking-as-a-Service market with an unparalleled combination of tech and banking. Solaris is headquartered in Berlin and employs 300 people in Europe.

• Investigate and resolve escalated issues from the 1st Level Support partner teams while ensuring compliance and adherence to contractually agreed upon SLAs.
• Act as a liaison between customers, 1st level support, and internal departments (IT, Product, Operations) to drive timely and effective solutions.
• Learn and maintain knowledge of banking products, services, regulations, and internal systems.
• Identify recurring issues and manual workflows, and help optimize or automate them using tools such as SQL, Python, etc to improve team efficiency.
• Flexibly rotate across the Customer Support and Complaints Management teams based on demand, taking on new topics and responsibilities as needs evolve.

Depending on your level of experience, your responsibilities and scope of role will range. We don’t care much about fancy titles, but rather about real personal and professional development, as laid out in our learning framework. Let’s figure together out how you can contribute to our team.

• Currently enrolled as a full-time student (Bachelor's or Master's) in a relevant field such as Business Administration, Finance, Information Technology, or a related discipline.
• Proven ability to analyze complex problems, break them down, and propose logical solutions.
• Familiarity with basic IT concepts, comfortable navigating different software interfaces, and quick to learn new banking systems.
• Excellent written and verbal communication skills in English. Fluency in German is a strong plus.
• First experience with SQL or Python (or a strong willingness to develop these skills) to support process automation and optimization is a strong plus.
• A proactive, open mindset with the willingness to jump into different topics and teams as priorities shift.
• A collaborative team player who adapts quickly to change, solves problems with a structured mindset, and manages time effectively under shifting priorities.