Core Crew (Front Desk & Sales) - Pasadena, CA

United States·PasadenaStudio Support (Part-Time)mid

OtherFront Desk

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OtherFront Desk

[solidcore] is looking for an energetic, outgoing, and personable individual to join our Core Crew team, providing front desk, administrative, and sales support to the Head Coach & Community Manager. This role is part time, with hours that vary based on studio schedule and needs. Core Crew members contribute to [solidcore]’s success by generating sales, promoting the studio and delivering a positive experience with professionalism and patience.

Bringing [solidcore]’s client experience acronym, CORE, to life by: C: connecting with a warm welcome and using the client’s name, O: opening up connections to the community, R: recognizing efforts in class, milestones, and achievements, and E: educating about offers and thanking them for coming

Regularly interacting with clients and obtaining, assessing, and addressing information on client needs, expectations and levels of satisfaction; and responding to client requests and concerns promptly and effectively

Maintaining product knowledge for all studio retail operations, including class packages, beverages/towels, and promotions

Performing routine client-facing system tasks, including new account set-up, scheduling / cancelling / rebooking classes, package purchases, and other general account needs as requested

Being of service to our clients by being aware of studio issues, events, or schedule changes and communicating them to clients and [solidcore] team members as needed

Assisting the Head Coach Community Manager, and Coaches in daily operations, including keeping the studio meticulously clean while working with our team to provide a superior experience to our clients, and other tasks or projects as needed

Notifying the Head Coach Community Manager and/or member of the studio management team of any employee or client complaints or grievances, and assisting the Head Coach Community Manager to respond appropriately

Quickly addressing any maintenance or equipment issues that are visible to clients

Following up with client lists in Axle to meet monthly sales quota

Responding to client emails

Alerting coaches about client milestones and setting up the celebration board

High school education, some college preferred

This is a part-time hourly position

Ability to lift up to 30 pounds and walk through all areas of the studio

Ability to work a flexible schedule that meets the needs of the business, including mornings, evenings, holidays, weekends, and closing hours

Excellent interpersonal and communication skills

Outstanding customer service skills

Strong organizational skills

Careful attention to detail