Director of Business Systems & Data Programs

Oversee data pipelines and system-to-system data flows in partnership with engineering, ensuring reliable and scalable infrastructure

Drive cross-functional planning and execution for major initiatives (e.g. pricing changes, new market launches, new product offerings)

Partner closely with Marketing and Lifecycle teams to ensure systems and data support campaign execution, attribution, and client engagement (without directly owning those platforms)

Own Mindbody (MBO) as a core business platform, including configuration, pricing structures, packages, and scalability for new initiatives

Support system design for new business lines, including retail, add-ons, new modalities, and international expansion

Ensure clean, consistent data flows across systems including MBO, CRM, marketing platforms, NPS tools, and analytics environments

Define and document system requirements and data architecture for new tools, vendors, and workflows

Act as the connective layer across Digital, Finance, Strategy & Insights, and Operations for systems and data planning

Improve speed and scalability of execution by ensuring systems are designed intentionally and work cohesively across teams

Reduce fragmentation across tools and workflows by driving alignment and standardization in how systems are used

Manage prioritization and execution of system and data-related initiatives across engineering and vendors

Establish scalable processes for system governance, data integrity, and ongoing optimization

8-10+ years of experience in business systems, data programs, or technical program management

Strong understanding of system integrations, data pipelines, and SaaS ecosystems

Experience working with platforms such as Mindbody or similar operational systems

Proven ability to lead complex, cross-functional initiatives

Highly organized with strong program management and execution skills

Ability to translate business needs into system and technical requirements