Chief of Staff - 65580492577

Role: Chief of Staff Priority
Location: Latin America (LATAM) preferred; South Africa considered for strong candidates Working Hours: Full-time, aligned to US business hours
Type of contract: Independent Contractor (Talent On Demand, dedicated full-time to our client) Type of job: Remote Start Date: As soon as possible

About the Company Our client is a US home care business within a larger holding company. Over the past year, their internal team has expanded rapidly across billing, staffing, recruiting, and credentialing, including several offshore team members in Latin America. They are dedicated to building scalable operations, high standards of care, and structured workflows that empower remote talent to drive meaningful business impact.

About the Role Our client is seeking a full-time, operator-level Chief of Staff to serve as the management layer between the General Manager and a fast-growing internal team. This is an outcomes-driven operational role—not an executive assistant position. You will own outcomes, design scalable systems, and drive cross-functional execution across departments so executive leadership can focus on high-level strategy and aggressive growth.

Key Responsibilities Cross-functional Execution

• Act as the central management layer across billing, staffing, recruiting, and credentialing teams to foster seamless collaboration and accountability.

• Lead team cadences, standups, and project follow-ups; proactively gather status updates across projects.

• Identify operational bottlenecks early, drive cross-functional resolutions, and escalate issues to the General Manager only when necessary.

Systems, Processes, and SOPs

• Map, design, and optimize core operational workflows, including staffing-to-credentialing handoffs.

• Build, organize, and maintain a centralized company wiki and SOP repository in Notion.

• Standardize recurring operational tasks to ensure clear ownership and execution standards.

Operational Ownership

• Take ownership of daily operational execution previously handled by the GM, including billing backfills, routine approvals, and workflow tweaks.

• Manage company-wide KPIs: track performance metrics, identify operational trends, and deliver reliable reporting.

Strategic Support

• Assist leadership with annual budget planning and strategic year-end initiatives.

• Lead internal growth projects from initial planning through execution, keeping deliverables on schedule.

• Prepare analytical briefs and actionable recommendations to enable faster decision-making by executive leadership.

What Success Looks Like (First 90 Days)

• 30 Days: Complete an operational audit of team workflows, run weekly cross-functional cadences, and relieve the GM of routine day-to-day approvals and follow-ups.

• 60 Days: Launch the official Notion wiki and SOP repository with high-priority workflows fully documented; consolidate team KPIs into a unified dashboard.

• 90 Days: Shift the GM’s time allocation primarily to strategic growth, complete the upcoming budget cycle, and establish clear operational ownership that minimizes process escalations.

Qualifications Required:

• Proven experience as a Chief of Staff, Operations Manager, or similar operator role where you directly owned outcomes and processes.

• Exceptional systems-thinking mindset with demonstrated experience designing workflows and writing clear, actionable SOPs.

• Hands-on expertise using Notion to build wikis, knowledge bases, or structured databases.

• Strong background in coordinating cross-functional teams and driving alignment without formal direct-line authority.

• Highly proactive, adaptable, and comfortable operating in fast-moving, high-growth environments.

• Near-native written and spoken English communication skills with full alignment to US business hours.

Preferred:

• Prior experience within US healthcare services, home care, or medical staffing sectors.

• Familiarity with caregiver staffing, credentialing, or medical billing workflows.

• Experience with financial planning, budgeting, or metric/KPI framework design.

Hiring Process

• Initial Video Introduction & Resume Review

• Interview with the General Manager / Operations Lead

• Final Conversation with Holding Company Leadership