Dispatcher & Customer Support Representative - 21142

Search Location: Philippines, Latin America
Employment Type: Independent Contractor
Working Hours: Monday - Friday, 6:00 PM - 9:00 PM CST | Saturday - Sunday, 8:00 AM - 5:00 PM CST
Reports To: Operations Manager

We are a growing company specializing in commercial and residential electrical services, delivering reliable, high-quality solutions to customers across multiple markets.

Our success is built on strong coordination between our field technicians and internal team, ensuring every job is scheduled efficiently and every customer receives timely, professional service.

We are looking for a Customer Support Representative / Dispatcher to serve as the operational hub of the business.
  
This is a dispatcher-first role, focused on coordinating technicians, managing schedules, and ensuring jobs are executed efficiently. You will also support customer communication, especially during weekends and after hours.

The ideal candidate is highly organized, thrives under pressure, and can think critically to solve scheduling challenges in real time. 

• →Coordinate daily schedules for field technicians
• →Assign jobs based on location, urgency, and technician availability
• →Optimize routes and timing to maximize efficiency
• →Handle last-minute changes, cancellations, and urgent requests
• →Ensure technicians have all necessary job details before arrival

• →Answer incoming customer calls and inquiries
• →Schedule service appointments and provide updates
• →Handle customer concerns and ensure a positive experience
• →Provide coverage for evenings and weekends as needed

• Act as the central communication hub between field staff and internal team
• Provide technicians with site details, customer notes, and updates
• Monitor job progress and adjust schedules as needed
• Manage a high volume of moving pieces simultaneously

• Make complex scheduling decisions to optimize a lean team
• Balance multiple priorities and time constraints
• Think proactively to prevent scheduling conflicts
• Continuously improve dispatching efficiency

• 2-5 years of experience in dispatching, customer support, or operations
• Hands-on experience with ServiceTitan
• Experience in home services (electrical, HVAC, plumbing, etc.) preferred
• Strong experience managing schedules and coordinating field teams
• Ability to work U.S. hours with weekend availability

• ServiceTitan (required)
• CRM and scheduling tools
• Google Workspace / Microsoft Office
• Phone and customer communication systems