Membership Sales & Operations Coordinator (Part-time) - 21356

Remotemid

OperationsOperations Coordinator

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Quick Summary

Key Responsibilities

Track and manage prospective members and active lead pipelines inside MindBody, identifying customers approaching introductory-offer expiration dates. Warm Outbound Outreach: Conduct persistent,

Requirements Summary

Hands-on proficiency navigating the administrative and customer-facing sides of MindBody (contract setups, schedule management, lead tracking, data auditing).

Technical Tools

OperationsOperations Coordinator

Responsibilities

~1 min read

Email Marketing Operations: Build, schedule, and dispatch recurring email newsletters and promotional campaigns using Constant Contact (and assist with a potential migration to Klaviyo).
Website & Asset Deployment: Execute basic site updates on Squarespace, publishing supplied creative assets, photo/video content, event announcements, and workshop schedules on time.

Requirements

~1 min read

MindBody Experience: Hands-on proficiency navigating the administrative and customer-facing sides of MindBody (contract setups, schedule management, lead tracking, data auditing).
Commercial & Sales Instincts: Proven track record in membership sales, lead follow-up, inside sales, or customer service within a fitness, yoga, wellness, spa, or membership-based environment.
E-Commerce & Digital Tool Proficiency: Experience managing online storefronts (Shopify), email marketing platforms (Constant Contact, Klaviyo), and CMS tools (Squarespace).
Communication Mastery: Outstanding written and spoken English skills; adept at building rapport and guiding sales conversations over phone, SMS, and email.
Detail Orientation & Multi-Tasking: Exceptional precision when managing high-volume schedules (~70 weekly classes), updating contract terms, and executing multi-channel marketing campaigns.

Prior experience using NetGym for instructor substitute coordination and ClassPass for inventory distribution.
Direct experience executing software migrations (e.g., migrating email lists and automated journeys from Constant Contact to Klaviyo).

Intro-to-Member Conversion Rate: Elevating the percentage of introductory offer holders who convert into recurring studio members.
Pipeline Response Velocity: Maintaining fast, consistent follow-up cadences across all active leads in MindBody.
MindBody System Hygiene: Successfully auditing and deprecating legacy contracts to establish clean backend data and reporting.
Shopify Revenue Growth: Demonstrable top-line sales growth across our online store channels through consistent merchandising and campaign execution.