Operations Admin - Opportunities Talent - LATAM-20929

Role: Operations Analyst

Priority Location: Remote Latin America (Brazil & Colombia)

Working Hours: Monday to Friday 9am-5pm ET

Salary Range: $1,000- $1,350 / month

Type of Contract: Independent Contractor 

Start Date: ASAP

About the company:
Simplifies permit preparation, submission, and tracks nationwide. Our platform handles the paperwork across all municipalities.
About the role:

• Process Coordination & Compliance
• Manage Workflows: Oversee the lifecycle of tasks and projects, including gathering information, completing necessary steps, and ensuring submissions or deliverables are properly handled.
• Ensure Accuracy & Standards: Verify that all required information and documentation meet established guidelines and expectations.
• Monitor Progress & Follow-Ups: Track the status of ongoing tasks, proactively address delays, and facilitate timely completion

• Communication & Customer Support
• Point of Contact: Serve a supporting liaison for stakeholders, providing updates on timelines, requirements, and progress.
• Communication Responsibilities: Communicate with 3rd parties through phone calls and emails, address inquiries and concerns professionally, and generate reports to keep teams and stakeholders informed.

• Project & Task Management
• Maintain Workflow Efficiency: Ensure tasks align with established service levels and deadlines.
• Workspace Organization: Assign and manage access to relevant tools and resources, adjust timelines and address critical tasks as needed, and keep progress updates current.
• Support Operations: Assist in transitions and handovers, contribute to presentations and documentation as needed, and maintain accurate records and reports.

• Optimization & Continuous Improvement
• Streamline Processes: Identify opportunities to improve workflows, remove bottlenecks, and enhance efficiency.
• Skill Development: Expand knowledge of industry tools and best practices to improve overall effectiveness.

✅ What You'll Need

• A fast and reliable internet connection is required. Back up connection is recommended.
• Laptop or Desktop with no less than 8 GB RAM, minimum of Intel Core i5 processor or equivalent.
• A quality video camera is recommended for Zoom meetings
• Noise cancelling microphone

🙌 Qualifications & Fit:

• Excellent Communication: Strong proficiency in English, both written and spoken.
• Organizational Skills: Ability to manage multiple tasks, deadlines, and team needs efficiently.
• Time Management: Ability to prioritize tasks effectively, manage multiple projects simultaneously, and meet deadlines consistently.
• Problem-Solving: Proactive in identifying challenges and implementing effective solutions.
• Team Collaboration: Strong interpersonal skills to ensure alignment and smooth teamwork.
• Tech-Savvy: Proficient in project management tools, including AI-driven optimizations.
• Attention to Detail: Ensures quality control and adherence to project goals.
• Adaptability: Comfortable navigating a fast-paced environment and handling diverse tasks.