Operations Director - 52863669391

(Healthcare Subscription Business – Confidential)

We are seeking a highly experienced Operations Leader to fully own and scale a high-volume healthcare subscription business line. This individual will act as the operator of record, with end-to-end accountability across patient onboarding, technology systems, team management, and recurring monthly subscription fulfillment.

This is a hands-on leadership role for someone who has previously run complex, recurring operations at scale—owning both people and systems, not just executing tasks. The ideal candidate is calm under pressure, deeply process-oriented, metrics-driven, and comfortable operating in regulated, workflow-heavy environments.

• Own the full operational lifecycle: intake → onboarding → subscription setup → recurring fulfillment → delivery

• Ensure accurate, timely, and error-free execution of monthly subscriptions at scale

• Act as the single point of accountability for operational outcomes and performance

• Own and optimize CRM systems, automations, and operational tooling

• Design, document, and enforce workflows across patient onboarding and subscription management

• Ensure data accuracy, system reliability, and seamless handoffs between teams and systems

• Identify and implement process improvements to increase efficiency and reduce operational risk

• Build, manage, and scale cross-functional operational teams

• Set clear expectations, KPIs, and accountability structures

• Coach, develop, and performance-manage team members

• Create SOPs, training materials, and documentation to support consistent execution

• Own operational KPIs including volume, accuracy, turnaround times, and retention

• Monitor and report on operational performance and bottlenecks

• Proactively identify issues before they impact patients or revenue

• Drive continuous improvement through data-driven decision making

• Operate effectively within regulated or process-heavy environments

• Ensure workflows align with internal standards and external requirements

• Maintain operational rigor while scaling volume

• Healthcare, insurance, medical services, logistics, or other regulated industries

• Subscription-based or recurring revenue business models

• Experience managing complex onboarding and fulfillment workflows

• Prior “operator of record” or general manager-style responsibility

• Fully owned and stabilized onboarding and subscription fulfillment operations

• Clear, documented workflows with minimal errors and escalations

• Scaled team operating efficiently with defined KPIs

• Improved operational throughput, accuracy, and patient experience

• Leadership team confident in operational visibility and predictability

This is a high-impact leadership opportunity for someone who wants true ownership, not a support role. You will be trusted to run the operation, improve it, and scale it—while directly impacting patient experience and business growth.