Sales/Operations Manager - 19436

Location: Fully Remote
Employment Type: Full-Time
Time Zone Requirement: U.S. Eastern Time (9:00 AM – 5:00 PM EST)
Department: Sales & Operations
Reports To: Founder / Director of Operations
Compensation: Competitive (Based on Experience)

We are a fast-growing residential home cleaning services company focused on delivering high-quality, reliable cleaning solutions to homeowners.

Our mission is to create a seamless customer experience—from first inquiry to recurring service—while building a strong, efficient operational backbone that supports our rapid growth.

We pride ourselves on:

• Exceptional customer service and communication
• Efficient scheduling and operations management
• High-quality, reliable cleaning professionals
• Building long-term customer relationships and retention

We are seeking a highly organized and results-driven Sales & Operations Manager to oversee both revenue generation and day-to-day operational execution.

This role sits at the center of the business—responsible for converting inbound leads, managing customer relationships, coordinating schedules, and ensuring service delivery runs smoothly.

You will play a critical role in driving growth, improving operational efficiency, and maintaining a high standard of customer satisfaction.

This position is ideal for someone who thrives in a fast-paced environment and enjoys balancing sales, customer experience, and operational coordination.

• Respond to inbound leads via phone, SMS, and email
• Convert inquiries into booked cleaning services
• Follow up on quotes and nurture potential customers
• Upsell recurring services and additional offerings
• Track and manage the sales pipeline

• Schedule cleaning appointments efficiently
• Assign jobs to cleaning teams based on availability and location
• Optimize routes and schedules to maximize efficiency
• Handle last-minute changes, cancellations, and rescheduling

• Serve as the main point of contact for customers
• Ensure a smooth and positive customer journey
• Handle complaints, feedback, and service issues
• Drive repeat business and long-term retention

• Oversee daily operations and service delivery
• Ensure all jobs are completed on time and to standard
• Monitor team performance and service quality
• Identify and implement process improvements

• Communicate with cleaning teams regarding schedules and updates
• Support hiring efforts and onboarding of new cleaners
• Maintain a reliable and high-performing workforce

• Use CRM and scheduling tools to manage operations
• Track KPIs such as bookings, conversion rates, and retention
• Generate reports and provide insights to leadership
• Maintain organized and accurate records

• 4-7 years of experience in sales, operations, or a hybrid role
• Experience in service-based businesses (home services preferred)
• Proven ability to convert leads and manage customer relationships
• Strong organizational and multitasking skills
• Experience with scheduling, dispatch, or logistics coordination
• Ability to work independently in a remote environment
• Strong written and verbal English communication skills

• Results-driven and sales-oriented mindset
• Strong problem-solving and decision-making abilities
• High attention to detail and organization
• Ability to manage multiple priorities in a fast-paced environment
• Proactive and hands-on approach to operations
• Strong customer service mindset

• CRM systems (HubSpot, GoHighLevel, or similar)
• Scheduling/dispatch software (Jobber, Housecall Pro, etc.)
• Google Workspace / Microsoft Office
• Communication tools (Slack, Zoom)

• Experience in residential cleaning or home services industry
• Experience managing remote teams or contractors
• Background in customer support or customer success
• Familiarity with automation tools and workflows
• Experience in high-growth startup environments

• Reliable high-speed internet connection
• Quiet and professional remote work environment
• Ability to work U.S. Eastern Time hours (9 AM – 5 PM EST)

• Fully remote role
• Fast-paced, high-growth company
• High level of ownership and accountability
• Customer-focused and performance-driven culture

Monday – Friday
9:00 AM – 5:00 PM EST
(1-hour unpaid lunch)

• Professionals who enjoy both sales and operations
• Strong communicators who excel in customer interactions
• Highly organized individuals who thrive in fast-paced environments
• Self-starters who take ownership of outcomes
• Individuals looking to grow into leadership roles

• Not a purely administrative role — sales and decision-making are key
• Not a low-volume position — high activity and multitasking required
• Not suited for individuals who prefer highly repetitive tasks

We are committed to building a diverse and inclusive workplace and welcome candidates from all backgrounds to apply.