Executive IT Support Specialist

• →Provide high-level customer support with a focus on ownership and follow-through with every interaction
• →Work closely with the corporate Information Technology, Applications, and Information Security teams to ensure enterprise solutions will enable the executive team
• →Design, document, deploy, and support a wide range of technologies used by the executive team
• →Manage schedules and provide after-hours and weekend support when necessary

• 3+ years of experience in enterprise IT support
• 1+ years of experience in executive IT support
• Experience with Windows, OS X, iOS, and Android operating systems

• Bachelor’s degree in computer science or engineering
• Experience with Microsoft Active Directory, Microsoft Exchange Server, Microsoft Outlook, ActiveSync, Microsoft SharePoint Server, and Lync/Office Communicator
• Experience with WebEx, Skype, Zoom, and other video conferencing technologies
• Strong general computer technology skills
• Demonstrated knowledge in both wired and wireless network technologies
• Due to the high visibility of this position, excellent written, verbal, and phone communications skills
• Knowledge of emerging technologies (latest and greatest hardware/software)
• Experience working with and supporting an executive client group
• Ability to prioritize executive support issues above all else
• Ability to make independent judgment calls to resolve urgent and critical matters
• Ability to provide lightning-speed response to all executive support requests
• Can-do attitude, defaulting to “yes, we will figure out a way”
• Desire to not rest until problems are solved
• Ability to proactively test for possible failure scenarios and consider edge cases

• Willing to work extended hours and weekends when needed
• Ability to lift 30 lbs. unassisted

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.  

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.