WFH | Member Support Associate

If you're looking for a career where you can work from home, develop professionally, and make a meaningful difference for individuals and families, this opportunity offers a strong foundation for long-term growth.

You'll connect with members who have already requested information about available benefit programs, allowing you to focus on providing helpful guidance rather than cold calling or door-to-door prospecting. Your role is to walk members through their options, answer questions, and provide a professional experience from the initial appointment through follow-up.

This position is a great fit for someone who enjoys working with people, staying organized, and following a structured process while having opportunities to grow professionally.

• →Schedule and confirm appointments with members who have requested information
• →Conduct phone and virtual consultations using a clear, structured process
• →Explain available benefit programs in an easy-to-understand way
• →Answer questions and help members understand their available options
• →Assist with digital applications and documentation to ensure information is complete and accurate
• →Maintain organized records and update member information
• →Complete follow-up communication when additional assistance is needed
• →Provide a professional and positive experience throughout the entire process

The position combines customer service, communication, organization, and relationship building in a structured remote environment.

We're looking for individuals who are dependable, motivated, and comfortable communicating with different types of people.

• Strong verbal and written communication skills
• Professional and approachable personality
• Good listening and interpersonal skills
• Basic computer proficiency, including email, video conferencing, and online forms
• Strong organization and time-management abilities
• Ability to work independently and stay productive in a remote environment
• Willingness to learn and respond positively to coaching
• Previous customer service or sales experience is helpful but not required

This is more than an opportunity to work remotely. It's a chance to develop valuable skills, help families understand important benefit options, and build a career with opportunities to advance based on your performance and development.

If you're motivated, comfortable working with people, and ready to learn, we encourage you to apply.