Store Supervisor - Full Time

Customer Care
• Accountable for ensuring consistently excellent customer experiences
• To ensure all customer complaints are dealt with speedily & in the appropriate manner
• To operate in an ‘always getting better’ mind-set

Management
• Plan and organise operation ensuring consistent service provided to the customer

Operations
• Ensure operation runs efficiently and smoothly
• Ensure store standards are consistently improved in terms of housekeeping, merchandising, presentation and service
• Ensure in-store promotions are managed appropriately
• Ensure policies and procedures are implemented and managed within the store
• Manage cash handling in line with company cash handling procedures and take action on any discrepancies that arise
• Manage store merchandising ensuring appropriate “value” image is portrayed in line with company procedures

Stock Management
• Ensure effective stock control systems are in place
• Preparation for and management of stock take
• Ensure effective food management and waste systems are implemented, managed and updated appropriately
• Identify areas of stock loss and ensure effective systems are in place to minimise stock loss (e.g. through pilferage, wastage, damages)
• Ensure effective stock rotation and stock monitoring systems are in place and adhered to