Dutch Customer Care Advisor for Fashion Retail

On behalf of our client, we are looking for a skilled Dutch Customer Support Specialist to join a fast-paced team!

We are looking for a motivated Dutch-speaking Customer Care Advisor  to join the team of a leading international fashion retailer. In this role, you will be the voice of the brand for our Dutch-speaking customers, ensuring every interaction reflects our commitment to simplicity, quality, and exceptional service. Whether by email, chat, or phone, you will help customers with care and efficiency, making their shopping experience seamless and enjoyable.

• →Respond quickly and professionally to customer inquiries across email, chat and phone
• →Provide clear information about our products, services, and policies
• →Resolve complaints with empathy and efficiency, escalating only when needed
• →Support customers with orders, returns, and exchanges following company guidelines
• →Keep customer information accurate and secure
• →Identify recurring issues and share feedback to improve processes and the overall customer experience

• Native or fluent level of Dutch, plus good English skills
• Experience in customer service is an advantage
• Strong problem-solving skills and adaptability in a fast-paced environment
• Empathy, patience, and a genuine customer-first mindset
• Flexibility to work shifts, including evenings and weekends