Client Relations Manager - Client / Staff Relations

United States·The Woodlandslead

OtherClient Relations

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Quick Summary

Overview

Department Team Leader – Client Relations Manager (Area Manager) Do you want to oversee your own team? Do you want to work in a stable,

Technical Tools

OtherClient Relations

Requirements

~1 min read

The Client Relations Manager is responsible for providing direction to the Community Managers by guiding and leading the department to deliver service that meets or exceeds client expectations. The Client Relations Manager will be relentless in providing superior front-line customer service at every opportunity. The Client Relations Manager will foster a supportive department culture that expects nothing less than being experts, is diligent in problem solving, and passionate about returning all customer calls and correspondence the same day. Please visit our website at www.spectrumAM.com to learn more about our company and industry.

In this role, you will grow professionally in the areas of team leadership and development, presentation skills, negotiation, HR requirements, fiscal management, conflict resolution, planning, and legal requirements. The career growth track from this role is into director and senior leadership roles.

Responsibilities

~2 min read

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Become the technical expert and specialist on Texas Property Code

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Manage, lead, and develop a team of Community Managers and other staff to ensure a consistent service product delivery.

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Provides staff with ongoing development, training, and coaching.

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Develop relationships with the Board of Directors we serve and solve escalated challenges from our homeowners.

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Work closely with the Division Director on the development of the staff, customer portfolio, and direction of the division.

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Manages daily activities, including determining specific Community Manager work assignments, reviews employee activities for completeness, accuracy, and effectiveness.

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Frequent customer evening board meetings and site drives to learn the properties we serve.

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Be an always-positive opinion-maker in the leadership team and believe in the good in people.

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This is a full-time position, more than 40 hours per week with some evening meetings to attend. Office hours are Monday through Friday, 8 a.m. to 5 p.m. This is a salaried position, exempt from overtime.

Our vibrant culture is everything to us. We are only looking for professionals interested in joining and being part of a work family. The person next to you is incredibly important in how you measure your success. If someone asks for help you always volunteer just like they would do for you. We are all students and teachers on our teams.

-99% of employees believe in the company leadership and future success of the organization.

-96% of employees are proud to work here and love their coworkers!